Basic Information

Reference Number

0000138170

Issuing Organization

Commission for Complaints for Telecom-television Services

Solicitation Type

RFI - Request for Information (Formal)

Solicitation Number

2018-555

Title

Review of CCTS Service Delivery Process and Related Technologies

Source ID

PP.CO.ON.675085.C73469

Details

Location

Canada, All of Canada, All of Canada

Description

This RFI is intended to obtain proposals from individuals or firms (“respondents”) for the conduct of a review of the processes and technologies which CCTS uses to deliver its complaint-handling services to Canadian consumers and service providers. The goals of the review are:

to ensure that CCTS’ processes are efficient and effective, and consistent with best practices in the industry, as well as to obtain recommendations for improvement;
to obtain information and recommendations regarding technologies available in the marketplace which CCTS might wish to consider to streamline its processes, provide enhanced consumer access, quicker complaint-handling, and enhanced staff support, and to allow CCTS to respond with agility to increases or decreases in complaint volumes.

Dates

Publication

2018/12/03 03:52:13 PM EST

Bid Intent

Not Available

Question Acceptance Deadline

2018/12/17 05:00:00 PM EST

Questions are submitted online

Closing Date

2019/01/04 05:00:00 PM EST

Contact Information

Howard Maker

613-688-4760

howard.maker@ccts-cprst.ca

Bid Submission Process

Bid Submission Type

Electronic or Physical Bid Submission

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

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