Basic Information

Reference Number

0000100398

Issuing Organization

Greater Toronto Airports Authority

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2049981

Title

Toronto Pearson Omnichannel Contact Centre Platform

Source ID

PP.OTH.ON.565905.C101382

Details

Location

Canada, Ontario, Toronto

DescriptionA - Previous Amendment

SOLICITATION NUMBER:                   2049981

CLOSING DATE:                                July 06, 2018
                                                            3:00 P.M. Eastern Time

SITE MEETING                                     June 15, 2018 at 10:00 a.m, at

AND TOUR:                                         3111 Convair Drive, Missisauga ,Ontario, L5P 1B2 –   GTAA
                                                             Administration Building room 3114
                                                             From 2:00 p.m. to 4:00 p.m.



Toronto Pearson Omnichannel Contact Centre Platform
AT
TORONTO PEARSON INTERNATIONAL AIRPORT

The GTAA requires a solution that will help GTAA to better handle passenger communication and improve customer service.

ORGANIZATION:                                Greater Toronto Airports Authority
ADDRESS:                                           Strategic Sourcing


DOCUMENTS ARE AVAILABLE ONLY THROUGH MERX

ELECTRONIC BID SUBMISSION (EBS)

Dates

Publication

2018/06/06 03:47:19 PM EDT

Question Acceptance DeadlineA - Previous Amendment

2018/06/25 04:00:00 PM EDT

Closing DateA - Previous Amendment

2018/07/06 03:00:00 PM EDT

Prebid Conference

2018/06/15 02:00:00 PM EDT

Contact Information

Babar Ali

416-776-3505

Babar.Ali@gtaa.com

Buyer Preferences, Guidelines & Requirements

General Requirements

- Installation Required

- Insurance Required

- License Required

- Local Service Required

- Onsite Maintenance Required

- Training Required

- Warranty Information Required

Pre-Bidding Events

Event Type

Prebid Conference

Attendance

Recommended

Event date

2018/06/15 02:00:00 PM EDT

Location

As per Bid document

Event Note
See more

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

© MERX - All rights reserved. No part of the information on this Web Site may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of MERX and the Minister of the participating government department (if applicable). MERX, the Minister nor the Contracting Authority will assume responsibility or liability for the accuracy of the information contained in the publication.