Basic Information

Reference Number

0000285343

Issuing Organization

Red Deer Polytechnic

Owner Organization

Red Deer Polytechnic

Solicitation Type

RFI - Request for Information (Informal)

Solicitation Number

250606

Title

Call Center Solution

Source ID

PU.AC.AB.929675.C111140

Details

Location

Canada, Alberta, Red Deer

Description

The purpose of this RFI is to gain an understanding of the types of software available to design, administer, and facilitate the operations of a Call Center for RDP.

The outcome of the RFI is to obtain information to support the development of a proposal for a new solution to present to the RDP Executive team, with the expectation that implementing the Call Center Solution would provide efficiencies in IT Services. RDP has not yet defined any implementation timelines for the Call Center Solution.

Dates

Publication

2025/01/15 11:05:36 AM MST

Bid Intent

Not Available

Question Acceptance Deadline

2025/01/30 03:00:00 PM MST

Questions are submitted online

Yes

Closing Date

2025/02/06 02:00:00 PM MST

Contact Information

Charlene Toronchuk

(403)356-4917

purchasing@rdpolytech.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Additional Bidding Instructions

E-bid submission Proposals are to be submitted electronically via MERX website at: www.merx.com/rdc Only e-bid submission via MERX will be accepted. Responses are to be written in English.

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