Basic Information

Reference Number

00004360532

Issuing Organization

Beverage Container Management Board

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

AB-2025-00028

Title

Dynamics CRM Support

Source ID

SCRIBE

Details

Location

Alberta

Purchase Type

Not Stated

Dates

Publication

2025/01/06 08:46:00 AM EST

Closing Date

2025/01/31 04:00:00 PM EST

Contact Information

Travis Wizniuk

twizniuk@bcmb.ab.ca

Description

As a regulatory body, the BCMB utilizes a broad scope of information from various sources that can be confidential in nature. As such, we highly prioritize the security of our information technology environment and any additions or proposed changes to it. Information technology projects must be managed in accordance with best practices promoted by the nationally recognized Project Management Institute (PMI), appropriately tailored to the specific project requirements. All projects are expected to use the latest tools, resources, and dependencies in accordance with those industry best practices. The response should include the following:

1. Methodological Approach - How support requests would be communicated, prioritized, solved and tracked.
2. Qualifications - Description, timing and scope of similar work assignments:
a. Experience with interface design.
b. Experience with Microsoft Dynamics 365.
c. Experience with Microsoft Power Automate.
d. Experience with software development practices.
e. Experience with Power Page Portals.
3. Ticket prioritization and expected response times.
4. Pricing - Pricing proposal (including onboarding costs).

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on purchasing.alberta.ca. MERX asks that you refer to the purchasing.alberta.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.