Basic Information

Reference Number

cb-7601-65476290

Issuing Organization

Employment and Social Development Canada

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

100023212

Title

Design and Development Learning Services for the Call Centres Design Team

Source ID

PWGSC

Agreement Types

Canada-Chile Free Trade Agreement (CCFTA)

Canada-Colombia Free Trade Agreement

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canada-Honduras Free Trade Agreement

Canada-Korea Free Trade Agreement

Canada-Panama Free Trade Agreement

Canada-Peru Free Trade Agreement (CPFTA)

Canadian Free Trade Agreement (CFTA)

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

North American Free Trade Agreement (NAFTA)

World Trade Organization Agreement on Government Procurement (WTO-AGP)

Canada-Ukraine Free Trade Agreement (CUFTA)

Details

Location

Canada

Dates

Publication

2023/07/26 12:00:00 AM EDT

Closing Date

2023/08/18 02:00:00 PM EDT

Contact Information

Natasha Heath

(999) 999-9999

NC-SOLICITATIONS-GD@hrsdc-rhdcc.gc.ca

Description

To provide instructional design and development of training material to modernize current training in the Call Centre curricula. This includes, but is not limited to, the migration of several eLearning courses from a Captivate format to the Adapt Authoring Tool format as well as the production/creation of audio
recordings for the various Call Centre design team curricula.

A contract for Design and Development of Learning Services will enable the College to meet its operational objectives by allowing the outsourcing part of its functions in design for the Call Centre team.

The work consists of all phases of the instructional design and development processes, on an as and when requested basis, in consultation with, and subject to approval of the College.

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