Basic Information

Reference Number

cb-6397-61145694

Issuing Organization

Employment and Social Development Canada

Solicitation Number

100023718

Title

Facilitation services for the delivery of the virtual training “Dealing with Crisis in a Call Centre Environment” to ESDC Call Centre employees.

Source ID

PWGSC

Agreement Types

Canada-Chile Free Trade Agreement (CCFTA)

Canada-Colombia Free Trade Agreement

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canada-Honduras Free Trade Agreement

Canada-Korea Free Trade Agreement

Canada-Panama Free Trade Agreement

Canada-Peru Free Trade Agreement (CPFTA)

Canadian Free Trade Agreement (CFTA)

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

North American Free Trade Agreement (NAFTA)

World Trade Organization Agreement on Government Procurement (WTO-AGP)

Canada-Ukraine Free Trade Agreement (CUFTA)

Details

Location

Canada

Dates

Publication

2023/06/14 12:00:00 AM EDT

Closing Date

2023/07/12 02:00:00 PM EDT

Contact Information

Michelle Pauzé

(819) 431-1762

NC-Solicitations-GD@hrsdc-rhdcc.gc.ca

Description

ESDC requires the professional services to provide facilitation services for the delivery of the virtual training: Dealing with Crisis in a Call Centre Environment. This virtual training will need to be delivered an estimated minimum of 40 times up to a maximum of 50 times. The current number of learners is approximately 1,600 employees. The minimum of planned English session is estimated to be 34, and the minimum of planned French session is 10. The difference between the minimum number of 40 and the maximum number of 50 is to cover situations of unplanned learner absence.

Disclaimer Government of Canada (GC) tender notices and awards, solicitation documents and tender attachments are available free of charge and without registration on canadabuys.canada.ca/en/tender-opportunities, the authoritative location for GC tenders.

You may have received this tender notice or award through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly through canadabuys.canada.ca/en/tender-opportunities.

This Government of Canada tender notice or tender award carries an Open Government Licence - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to the section about Commercial Reproduction in the canadabuys.canada.ca/en Terms and Conditions for more information.

Contains information licensed under the Open Government license - Canada. Contains data reproduced and distributed with the permission of the Government of Canada, on an "as is" basis.