Address:
York University
Procurement Services
4700 Keele Street
Toronto, Ontario
Canada, M3J 1P3
Description:
As York University Telecommunications transitions away from the Ribbon CS2100 to the standalone Ribbon SIP Application Server York Telecommunications will require an application suite to replace its existing Automatic Call Distribution (ACD) system(s). York University currently handles the following transaction relationships inbound student requests to our Admissions, Registrar, Student Financial Services, Faculty Advising, and Parking Services. York University also utilizes outbound capabilities for University fundraising, student recruitment, and the Institute for Social Research who perform government surveys. York University requires qualified and experienced Proponents to supply, install and provide technical support for the proposed Omni Channel solution. Information regarding the existing system configuration can be found in the RFP document. York has no preference as to cloud or an on-premise solution, evaluation of proposals will be based on the parameters outlined in the RFP document.
York will only consider Proposal submissions received from Proponents who have registered with MERX and have obtained the Bid Document directly from MERX (www.MERX.com) for this competitive bid. Proposal submissions from Proponents who have not registered and obtained this Bid Document directly from MERX will be disqualified.
Tendering Website:
Proponents will find the complete RFP Documents at: https://www.merx.com/
Pricing and Payment Terms are available on the MERX website, respectively.
Procurement Method:
Open tender whereby all interested Proponents may submit a Proposal.
Estimated Quantities:
Available within the RFP Documents.
Submission Details:
Proponents shall submit their Proposal response at: https://yorku.bonfirehub.ca
Submission Deadline:
November 12, 2018 at 3:00:00pm EST
Public Opening:
Not Applicable.
Conditions for Participation
Not Applicable.
Mandatory Submission Requirements:
- Executive Summary;
- Qualifications and Experience;
- Methodology;
- Timetable/ Work Plan;
- References;
- Specifications;
- Schedule A Technical Questionnaire;
- Acknowledgement; and
- Pricing Schedule;
Complete submission requirements are provided within the RFP documents.
Scored Submission Requirements:
- Acknowledgement;
- Qualifications and Experience;
- Specifications;
- Methodology & Timetable/Lead time;
- Financial Considerations; and
- System Demonstration/Short-list Proponent Presentation
Complete submission requirements are provided within the RFP documents.
This procurement is covered by Chapter 5 of the Canadian Free Trade Agreement.
Delivery Date:
York would like to have the system installation and implementation completed no later than February 28, 2019.
Additional Options:
Not Applicable.
Negotiation:
Following evaluation of all Proposals, it is York’s intention to enter into negotiations with the Proponent who offers the best overall value to York.
Supplier Prequalification
Not Applicable.
Responses must be submitted in English.
Proponents should note that information contained within this notice is subject to change. Proponents are encouraged to download the tender document which contains the most current information.
If there is a conflict between the RFP documents and this RFP Notice, the RFP documents will take precedence.
