Basic Information

Reference Number

0000214579

Issuing Organization

University of Ottawa

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2021101-RFP

Title

Unified Communications as a Service (UCAAS)

Source ID

PU.AC.ON.11752.C110229

Agreement Types

Broader Public Sector (BPS)

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canadian Free Trade Agreement (CFTA)

Quebec/Ontario

Details

Location

Canada, Ontario, Ottawa

Purchase Type

Duration: 5 years
Option: up to 5 years

Description

This Request for Proposals (the “RFP”) is an invitation by the University of Ottawa (the “University”) to prospective Proponents to submit Proposals for Unified Communications as a Service (“UCaaS”), as further described in Exhibit 1 of Appendix D - RFP Particulars (the “Deliverables”).
The University of Ottawa’s aging legacy telephony infrastructure does not meet current or future operational needs. Due to critical components such as end-of-support and prone to failure with extended outages, it cannot support the development and deployment of advanced functionality required as part of any modern Collaboration platform. Our students, faculty and business require more for the changing times. Students want to learn anytime, anywhere and anyplace. We are looking to implement a platform that will support that requirement for students and other stakeholders, provide faculties with upgraded tools to teach and collaborate in a seamless manner.
The University requires that responding Proponents propose a complete, end-to-end solution including design, planning, system architecture, installation, network analysis, training, and post-installation support for this project. The proposed Solution must include audio and video conferencing, instant messaging, call recording, configuration of Microsoft Teams, call centre functionality, and collaboration tools, in addition to essential telephony features and also means all of the requirements and deliverables set out in this RFP, including but not limited to goods, products, services, integration, configuration, implementation, installation (excluding physical installation of hardware on campus), transition in and demobilization (the “Solution”).
The purpose of this RFP is to solicit Proposals for the most appropriate UCaaS system from a qualified Proponent, including implementation services. The University prefers to purchase an existing system that is commercially available without major customizations and proven to operate effectively over time. The Proponent must provide a cloud-based solution (SaaS or IaaS).

Dates

Publication

2022/01/12 11:59:02 AM EST

Bid Intent

Not Available

Question Acceptance Deadline

2022/02/08 04:00:00 PM EST

Questions are submitted onlineA - Previous Amendment

Yes

Closing DateA - Previous Amendment

2022/02/25 04:00:00 PM EST

Contact Information

Tojo Lovanirina TLR Rakotoarivelo

613-562-5800

trakotoa@uottawa.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
01_Main doc	All documentation	Yes	No
04_Subm form	Appendix B - Submission form	Yes	No
05_Pricing	Appendix C - Princing workbook	Yes	No
06.3_Appendix D	Appendix D Exhibit 3 Mandatory Requirements	Yes	No
06.4_Appendix D	Appendix D Exhibit 4 Desirable Requirements	Yes	No
07_Appendix E	Appendix E Reference Consent Form	Yes	No
08_Appendix F	Appendix F Security Risk Assessment	Yes	No
10_Appendix H	Appendix H Key Personnel Project Examples	Yes	No
11_Appendix I	Appendix I Accessibility Assessment	Yes	No
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