Mount Royal University is soliciting detailed proposals from qualified and experienced Collection Services Agencies to assist in the collection and recovery of its delinquent student and corporate accounts consisting of unpaid tuition, fees and service revenue.
Mount Royal values professionalism in providing quality public service. As a result we are seeking professional agency that performs collection services with care and respect to our clientele.
The objective of Mount Royal is to maximize the recovery of outstanding accounts receivable while minimizing complaints related to collection activities.
To achieve these objectives, the successful Proponent, in close co-operation with and to the requirements and satisfaction of Mount Royal, will provide professional collection services, possess up-to-date collection systems and be able to undertake negotiations as part of the comprehensive collection process. In addition, the successful Proponent will take an active role in providing regular updates to Mount Royal including provision of reports, telephone contacts, and as required, meeting to review performance results. Mount Royal will make its own efforts at collection and written demands prior to turnover and will inform the debtor of the consequences of his/her failure to make payments. After these efforts, Mount Royal plans to place outstanding delinquent accounts with the successful Proponent. The number of accounts referred to the Agency shall be solely within the discretion of Mount Royal.
Qualified Proponents with a demonstrated track record and capable of performing the work defined herein are encouraged to provide detailed Proposals.
