The Coordinating Entity is conducting research to better understand the current market and service offerings for Enterprise Telephony and Contact Centre Solutions.
The Coordinating Entity wishes to invite interested respondents to prepare and present a creative and informative ninety (90) minute overview outlining strategies they can offer for the Coordinating Entity to acquire, manage and maintain solutions that meets the goal of providing a competitive, innovative and cost effective service to drive system optimization, reduce infrastructure and manufacturer heterogeneity, extract operating efficiencies and align to strategic priorities in our healthcare environment.
The Coordinating Entity is a Gartner, Inc client and has reviewed their research and consulted with analysts. At this time, the Coordinating Entity is only accepting responses from original equipment and technology manufactures that appear in the most recent Leaders Quadrant in both the Gartner Magic Quadrants for Unified Communications and Contact Center Infrastructure, Worldwide. Respondents may select one (1) qualified partner or service provider to participate in their presentation. Respondents Response Submission Forms will only be accepted from original equipment manufacturers.
Respondents should have ten (10) or more years serving the healthcare sector and have the capability to maintain a dedicated healthcare team to the account. The presentation should discuss the benefits, challenges and cost models of the proposed solutions.
The Manitoba Health Sector currently manages over 25,000 handsets distributed to over 400 locations across the Province ranging in size and sophistication from small branch offices less than 10 staff to large tertiary care facilities with over 7,000 employees. The current environments are managed, sustained and operated locally across the Health Sector sites;
infrastructures include over 200 discrete PBX’s with local PSTN connectivity. The environment is a mix of analog, digital and voice over IP technologies from manufacturers such as Mitel, Cisco and Avaya, among others. The Health Sector sites are interconnected by a series of network services including a managed MPLS network and corporate connectivity services.
The intent is to explore options to enable the reduction of technical debt, extract operating efficiencies, minimize future capital costs, optimize operations and reduce risk while accelerating innovations to standardize enterprise telephony platforms that meet the needs of Healthcare.
Our priorities include:
- Solutions with strong hybrid cloud capabilities and scaling to support the needs of the Health Sector including use cases such as:
- Heterogeneous technologies (digital, analog, IP)
- Remote Office / Branch Office; specifically those with limited bandwidth, limited edge data networks capabilities
- Integration to Microsoft Azure/O365 applications and services
- Consolidation, optimization, specifically leveraging existing investments
- Service resilience and continuous availability to guarantee and measure SLAs, lower costs through Provincial heterogeneous service architecture
- Capabilities to support remote geography and mobile use cases Health applications
- Single Provincial services pane-of-glass management
- Long term service infrastructure sustainment and risk management
- Administration and Remote Support
- Survivability of local site services
- Engineered services appliance(s) with integrated software stack for use as a service in on-premises or hybrid public cloud infrastructure.
- Manufacturer and partner services to operate, manage, sustain critical telecommunications services and infrastructure
- Manufacturer programs that may benefit the Coordinating Entity such as competitive buy back, investment protection, consolidation programs, loyalty programs amongst other incentives.
- Telecommunications networking technology integration, partnerships and optimization in their solution that could benefit the Health Sector such as SIP trunking, Centrex alternatives, consolidation programs
- Alternate service delivery options
The Coordinating Entity is open to hearing about different solutions, delivery models and operating options.
The presentation team is limited to four (4) individuals.
Presentations will be scheduled during the week of March 4, 2019, in Winnipeg, MB. Specific times will be assigned after this RFI has closed. The Coordinating Entity can not guarantee that specific time slot requests will be accommodated.
If the number of interested proponents exceeds the available timeslots, additional dates/times may be added.
