Basic Information

Reference Number

0000280818

Issuing Organization

Public Service Delivery

Owner Organization

MB Consumer Protection & Govt Services - Procurement & Supply Chain

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

29740

Title

The Provision of Call Centre Management Services

Source ID

PV.MN.MB.498.C2558476

Agreement Types

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

New West Partnership Trade Agreement (NWPTA)

North American Free Trade Agreement (NAFTA)

Details

Location

Canada, Manitoba, Winnipeg

Delivery Point

Winnipeg

Purchase Type

Duration: 3 years
Option: 2 optional year of 12 months each

Description

The Provision of Call Centre Management Services:
Request for Proposal (RFP) to work with Manitoba for provision of Call Centre Management Services that best meets the business and project delivery requirements.
The Call Centre solution must be delivered on a fee-for-service basis where the Proponent retains ownership of, and responsibility for, the underlying equipment, software, and delivery of services. The successful Proponent will be responsible for all aspects of service maintenance or defective devices or components.

Dates

Publication

2024/10/23 04:00:00 PM CDT

Question Acceptance DeadlineA - Latest Amendment

2024/11/21 12:00:00 AM CST

Questions are submitted online

Closing Date

2024/12/04 02:00:00 PM CST

Contact Information

Cyril Gbeve

4313232571

cyril.gbeve@gov.mb.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Envelope 1 - FILE 1 – TECHNICAL SUBMISSION

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Additional Bidding Instructions

Refer to Part 2, Section 4.1 of the RFP

Envelope 2 - FILE 2 – PRICING SUBMISSION

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Additional Bidding Instructions

Refer to Part 2, Section 4.2 of the RFP

Disclaimer © MERX - All rights reserved. No part of the information on this Web Site may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of MERX and the Minister of the participating government department (if applicable). MERX, the Minister nor the Contracting Authority will assume responsibility or liability for the accuracy of the information contained in the publication.

© MERX - All rights reserved. No part of the information on this Web Site may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of MERX and the Minister of the participating government department (if applicable). MERX, the Minister nor the Contracting Authority will assume responsibility or liability for the accuracy of the information contained in the publication.