Basic Information

Reference Number

0000287954

Issuing Organization

Manitoba Public Insurance

Owner Organization

Purchasing Services

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

MPI RFP3378

Title

Request for Proposal #3378 Telephony Services

Source ID

PP.CO.MB.610925.C105202

Details

Location

Canada, Manitoba, Winnipeg

Description

Manitoba Public Insurance, Request for Proposal #3378 Telephony Services

The purpose of this RFP is to select a Vendor to provide connectivity services between the public switched telephone network (“PSTN”) and our contact centre service provider, Five9 Inc.

Manitoba Public Insurance 's contact centre services are being delivered from the Five9 data centres located at:

o 2972 Stender Way, Santa Clara, California, USA
o 1033 Jefferson St NW, Atlanta, Georgia, USA

Manitoba Public Insurance will consider a variety of solutions, including (but not limited to) Session Initiation Protocol trunking delivered over a private or semi-private network connection such as Multiprotocol Label Switching or service provided directly by Five9 or a partner.

The solution must provide the capabilities listed in Appendix C.2 – Service Requirements Response Form, as more fully described in the RFP document.

The final date for submissions March 17, 2025. Other dates of significance are contained within the body of the RFP.

Dates

Publication

2025/02/21 01:29:13 PM CST

Questions are submitted online

Closing Date

2025/03/17 04:30:00 PM CDT

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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