650-2022 - Cloud Based Digital Payment Service Solution

The Work to be done under the Contract shall consist of:
(a) Provision of SaaS based payment service Solution that will expand contactless payment service options for the Department's various Utility billable services while providing the Department’s customers Canadian payment credit/debit card processing services qualifying for convenience fees in accordance the Canadian payment card network operators rules and eligibility.
(i) The Solution shall have a wide variety of digital online payment channels and tender types that will provide enhanced options with a emphasis on quick and convenient experiences for the Department’s Utility customers; with the intent to implement and integrate the chosen Proponent's service and channels with the Department’s CIS solution to achieve real-time customer account updates, expand the Department’s customer self-service MyUtility solution for payment capabilities, and provide enhanced features such as but not limited to; guest check in and out, easy payment and auto-pay payment options.
(b) The subscription and support will be for the period of five (5) years from the Start Date of the initial service implementation, with the option of three (3) mutually agreed upon five (5) year extensions.