The anchor of the growth strategy of the Canada Post segment of the Canada Post Group of Companies (CPGC) is to help Canadian businesses grow through e-commerce. That strategy continues to drive the postal service’s transformation from a letter-centric business to a robust and successful parcel company. Growth in its parcel business has been remarkable. As mail volumes have declined every year for a decade, Canada Post has become the country’s leading parcel delivery company. Eight out of ten Canadians shop online, and, today, Canada Post delivers two out of every three parcels they order.
It is relevant to this Request for Proposal to know how Canada Post transformed, and continues to transform, its business. The company became the leader in business-to-consumer parcel delivery by pivoting its operations to meet the changing needs of Canadians. It innovated and collaborated with retailers and consumers to satisfy the needs of commercial customers and individual consumers alike.
To thrive as a 21st century postal service, the Corporation must continue to adapt to the changing postal needs of Canadians. It must be flexible and adjustable and needs a new Retail Point of Sale (POS) System that exhibits the same traits.
Strategic objectives
Canada Post is restructuring its Retail operations in response to declining mail and increasing parcel volumes. It is seeking a solution that fits with its broader retail strategy. The POS System should:
- Have primary and customer facing secondary displays
- Have integrated motherboard and internal components
- Support Canada Post’s peripherals
- Come without an OS and be 64 bit Windows 10 Enterprise certified
The Proposer will be responsible for manufacturing and delivering the POS system, as specified in Attachment A that meets the requirements defined within the Request for Proposal to a specified, single location in Toronto, Canada. CPGC, specifically the 3rd party technical support organization, will be responsible for loading the Operating System and all other software, testing, deploying and installing the hardware at Canada Post’s retail sites. The Proposer must support a Self-Maintainer model and provide CPGC’s 3rd party technical support organization with all tools, training and certifications to deploy and service the hardware during its life.
Primary business objectives:
- Simplify and reduce counter footprint
- Simplify cable management
- Simplify maintenance
- Reduce Total Cost of Ownership (TCO)
- Provide a clean and modern image to our customers
- Update our current retail service model to better accommodate evolving customer behaviours, adapt to increasing parcel volumes and reflect regional needs;
- Provide a solution that will enhance both the clerk and customer experience.
