Basic Information

Reference Number

0000219814

Issuing Organization

City of Ottawa

Owner Organization

ICS, FS, CC, CMO & AG Client Unit

Solicitation Type

RFSO - Request for Standing Offer (Formal)

Solicitation Number

32122-91875-S01

Title

ICS/BSS/ Service Excellence Services

Source ID

PU.MU.ON.6700.C93519

Details

Location

Canada, Ontario, Ottawa

Delivery Point

Ottawa

Purchase Type

Duration: See Document

Description

The City of Ottawa and Ottawa Community Housing, hereinafter referred to as the City, are seeking offers from qualified firms to provide Professional Services for the City’s Service Excellence Services requirements, as described in the ANNEX A – Terms of Reference.

The City would like to qualify firms or independent contractors in one, or more of the following categories:
Category 1: Service Design and Innovation Support
Category 2: Strategic Planning
Category 3: Data Analysis and Business Intelligence
Category 4: Digital Services Support
Category 5: Performance Measurement and Management
Category 6: Program and Project Management Support
Category 7: Enterprise and Digital Risk Management
Category 8: Organizational Development
Category 9: Human Resource Strategies
Category 10: Digital Communications: Live Event Streaming

Dates

Publication

2022/03/15 03:40:00 PM EDT

Question Acceptance DeadlineA - Previous Amendment

2022/03/28 12:00:00 AM EDT

Questions are submitted online

Yes

Closing DateA - Latest Amendment

2022/04/11 03:00:00 PM EDT

Contact Information

Neil Kitching

A - Previous Amendment

613-580-2424 ext. 13729

neil.kitching@ottawa.ca

A - Previous Amendment

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Request Prompt Payment Discount

Yes

Payment Delay

15 Day(s)

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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