Basic Information

Reference Number

0000189382

Issuing Organization

CBC/Radio Canada

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

DSP20210101

Title

Product Analytics

Source ID

FD.CO.CAN.458875.C100483

Agreement Type

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, All of Canada, All of Canada

DescriptionA - Latest Amendment

** the French version follows **

PLEASE READ THE FOLLOWING COMPLETELY AND CAREFULLY PAYING ATTENTION TO ALL REQUIREMENTS AND DATES.

CBC / Radio-Canada is seeking Proposals from industry in response to its Request for Proposals (“RFP) for the provisioning of an audience engagement solution, specifics outlined below.

An Agreement resulting from this RFP may potentially be for three (3) years with two (2) irrevocable option (s) to extend for two (2) year period (s) for a potential total of seven (7) Years.

Current timetable subject to change.

CRITICAL DATES DUE Dates
Publication of invitation notice to respond to the RFP, on MERX system December 21, 2020
CBC / Radio-Canada responds to requests to receive the RFP and sends the RFP to qualified Proponents via MERX January 18, 2021
Receipt of Proponents' questions by CBC / Radio-Canada. No later than January 27, 2021
CBC / Radio-Canada provides response to Proponents' questions. No later than February 01, 2021
Last day to submit a qualification request February 03, 2021
RFP Submission Closing Date February 15, 2021
8:00:00 pm Eastern Standard / Daylight Savings Time
Demonstration for Shortlisted Proponents Week of March 08, 2021
Announcement of Proponent selection May 2021

1.SUMMARY OF REQUIRED GOODS / SERVICES:

The key objectives in issuing this RFP are as follows:
CBC / Radio-Canada is seeking proposals to establish a Services Agreement with the successful proponent for the provisioning of a Product Analytics solution.
The Digital Strategy and Products (DSP) department in CBC English Services builds digital experiences for Canadians. Canadians use those products to stay informed about the world around them, be entertained and stay connected with their community. Teams in DSP aim to continuously improve these experiences with the goal of creating deeper and long-lasting relationships with the Canadians they serve.
This RFP involves 15 different cross functional teams within DSP that iterate regularly, using the build, measure, learn cycle to achieve above goals. The key objectives in issuing this RFP are as follows:

A Product Analytics interface where CBC / RC Product Managers and Developers can review and understand the quantitative impacts of their product feature decisions in order to accelerate build, measure, learn cycles
A Product Analytics platform where CBC / RC Product Managers and Developers can create custom instrumentation to detect signals and behaviors from users to better understand how they interact with our products.

2. MANDATORY REQUIREMENTS FOR PARTICIPATION:

This RFP is opened only to Proponents who meet each of the following mandatory requirements as evidenced in its written request for RFP documents:

The proponent's SaaS must have a no code user interface for CBC / RC to analyze and answer questions they have regarding quantitative impacts of CBC / RC product feature decisions.
The proponent's SaaS must have a Data Collection API that allows CBC / RC to send product signals for storage and future analysis
The proponent's SaaS must have a Data Export API that allows for Extract, Transform, Load (ETL) activities to happen by data scientists / analysts
The proponent's SaaS must have a set of already established available tutorial videos that explain how to use the SaaS for technical and non-technical users

Accessibility Mandatory Requirements

Accessibility requirements will consist of the below qualifying mandatory requirement along with a questionnaire to complete as part of the submission of the RFP response.

Proponents must be compliant with industry standard WCAG 2.0 AA or a substantially similar accessibility certification eg ISO / IEC 40500: 2012 at the time of contract or at a minimum have a well established process started that would be fully compliant and certified no greater than 24 months from the contract start date. Please provide evidence of compliance. If proposing an equivalent certification CBC reserves the right to further qualify prior to acceptance.

Information Security Mandatory Requirements

Information security requirements will consist of the below qualifying mandatory requirement along with a questionnaire to complete as part of the submission of the RFP response.

Proponents must provide a SOC 2 Type 2 report at the time of contract or at a minimum have a well established process started that would be fully compliant and certified no greater than 12 months after.

3. TO REQUEST THE RFP DOCUMENTATION
As CBC / Radio-Canada uses Merx ( www.merx.com/cbc/radio-canada ) to manage its solicitation process, all Proponents must obtain the RFP documents through Merx. Here is the link to the Merx Quick Get Started Steps
for new users ( http://bit.ly/2NW0a93 ).

To obtain the RFP Documentation, Proponents must submit the Confidentiality and Non-Disclosure Agreement (NDA) , along with the Qualification Request form completed and signed by a duly authorized representative confirming that the Proponent meets all the Mandatory requirements described in Section 2 above.

Please note that in order to maintain total integrity and fairness CBC / Radio-Canada will not entertain changes to the NDA which, at this point, is for the purpose of this RFP.

Following receipt of the required document (s) and CBC / Radio-Canada's positive assessment of your company's submissions, you will receive an e-mail from Merx that the RFP documents are ready for download, no earlier than Monday, January 18, 2021.

Please note that CBC / Radio-Canada is not responsible for the distribution of the documents.

5. COMMUNICATION WITH CBC / RADIO-CANADA

CBC / Radio-Canada Representative:

Stewart Bell
Finance & Administration
CBC / Radio-Canada
E-mail: src305dp@radio-canada.ca

Proponents may have queries, require further information or clarification, or discover certain omissions or ambiguities in the RFP documents. If so, or if there is any doubt about the meaning of any part of this RFP, questions must be submitted in writing by Merx as defined in PART I: INTRODUCTION, Table 1: critical dates of the RFP process.

6. RECEIPT OF PROPOSALS
Proposals must be received by CBC / Radio-Canada, via electronic submission to the Merx Website (www.merx.com) no later than February 15, 2021 at 8:00:00 pm, Eastern Time.

The Proponent has the sole responsibility for the timely receipt of a Proposal by CBC / Radio-Canada. The Proponent cannot transfer such responsibility to CBC / Radio-Canada. The MERX clock shall be used to determine the time of receipt of the Proposal, whether the time indicated on such clock is accurate or not.

Partial Proposals, amendments or revisions which are received after the date and time for the RFP Submission Closing Date will not be accepted.

Note:

This procurement is subject to Chapter Five (Government Procurement) of the Canadian Free Trade Agreement (CFTA).

CBC / Radio-Canada retains the right to negotiate with Proponents on any procurement.

************************************************** ************************************************** ************************************************** ***********************
PLEASE READ ALL OF THE FOLLOWING CAREFULLY PAYING ATTENTION TO ALL REQUIREMENTS AND DATES.

CBC / Radio-Canada is soliciting proposals from the industry in response to its Request for Proposals (“RFP”) for the acquisition of an Audience Interaction Solution, details of which are set out below.

The agreement entered into following this RFP could be for a period of three (3) years, with two (2) irrevocable options for a two (2) year extension for a potential total of seven (7) years.

Current schedule (subject to change)

CRITICAL DATES DEADLINES
Publication of the invitation to respond to the DAA on the MERX system December 21, 2020
CBC / Radio-Canada responds to requests for the DAA and sends the DAAs to Qualified Suppliers through MERX. January 18, 2021
Receipt questions from bidders by CBC / Radio-Canada No later than January 27, 2021
CBC / Radio-Canada's answers to questions from bidders No later than February 01, 2021
Last day to submit a request for qualification February 03, 2021
Closing date for tenders February 15 2021 8:00 p.m. (EST / EDT)
Demonstration for Selected Bidders Week of March 8, 2021
Announcement of Winning Bidder's Choice May 2021

CBC / Radio-Canada is soliciting proposals to enter into a service agreement with the successful bidder for the supply of a product analysis solution.
The English Services Digital Strategy and Products group creates digital experiences for Canadians. They use these products to stay informed about the world they live in, to have fun and to interact with their community. The Strategy and Digital Products teams aim to continually improve these experiences with the goal of building stronger and lasting relationships with the Canadians they serve.
This RFP is of interest to 15 multifunctional teams within the Strategy and Digital Products group who regularly iterates, starting from the cycles of creation, measurement and learning to achieve the goals mentioned above. The main objectives of this RFP are:

A product analysis interface that enables CBC / Radio-Canada product managers and developers to examine and understand the quantitative impacts of their product feature decisions in order to accelerate the creation, measurement cycles and learning.
A product analysis platform on which CBC / Radio-Canada product managers and developers can create custom instrumentation to detect user signals and behaviors to better understand how they interact with our products.

2. MANDATORY REQUIREMENTS TO PARTICIPATE

This RFP is open only to bidders who are able to meet each of the mandatory requirements set out below and who have demonstrated this in their written request for the RFP documents:

The Bidder's Software as a Service must include a codeless user interface that enables CBC / Radio-Canada officials to analyze and answer questions about the quantitative impacts of product functionality decisions.
Le logiciel-service du soumissionnaire doit comporter une interface API de collecte de données qui permet à CBC/Radio-Canada de transmettre les signaux sur les produits à des fins de stockage et d’analyse ultérieure.
Le logiciel-service du soumissionnaire doit comporter une interface API d’exportation des données qui permet aux spécialistes/analystes des données de procéder aux des activités d’extraction, de transformation et de chargement (ETL) des données.
Le logiciel-service du soumissionnaire doit comporter un ensemble de vidéos de formation déjà établies qui expliquent comment utiliser le logiciel-service à des utilisateurs techniques et non techniques.

Mandatory Accessibility

Requirements The accessibility requirements must meet the mandatory requirement below, and a questionnaire must be completed as part of proposals submitted in response to the RFP.

The Bidder must comply with WCAG 2.0 AA industry standard or substantially similar accessibility certification eg. ex. ISO / IEC 40500: 2012, at the time of contract issuance, or have at least a well-established and operational process that is fully compliant and has been certified at most within 24 months of the start date of the contract. contract. Please provide proof of compliance. If the bidder offers an equivalent certification, CBC / Radio-Canada reserves the right to further review before accepting.

Mandatory Information Security

Requirements Information security requirements must meet the mandatory requirements below, and a questionnaire must be completed as part of proposals submitted in response to the RFP.
The tenderer must provide a SOC Type 2 audit report at the time of contract establishment, or have at least a well-established and operational process, which would be fully compliant and would have been certified within 12 months or less. preceding the start date of the contract.

3. REQUEST FOR RFP DOCUMENTS
All bidders must obtain the RFP documents from Merx ( www.merx.com/cbc/radio-canada ), the system used by CBC / Radio-Canada for the management of calls. 'offers. Here is the link to the Merx Quick Start Guide for new users: http://bit.ly/2uYgwXs .

In order to obtain the RFP documents, the Bidder must provide the Confidentiality and Non-Disclosure Agreement , along with the Request for Qualification form , signed by a duly authorized representative who confirms that it meets all the mandatory requirements outlined in section 2 above.

Please note that, to ensure the integrity and fairness of the process, CBC / Radio-Canada will not accept changes to the confidentiality and non-disclosure agreement which, in this context, specifically covers the DP.

After receipt of the required document (s) and CBC / Radio-Canada's positive assessment of your company's proposals, you will receive an email from Merx indicating that the RFP documents are ready to be uploaded, no earlier than Monday, January 18, 2020 .

Please note that CBC / Radio-Canada is not responsible for the distribution of these materials. Please provide proof. If the bidder offers an equivalent certification, CBC / Radio-Canada reserves the right to further review before accepting.

55. COMMUNICATIONS WITH CBC / RADIO-CANADA

Representative of CBC / Radio-Canada:

Stewart Bell
Chief, Strategic Procurement, Strategic Procurement Management
Finance and Administration
CBC / Radio-Canada
Email: stewart.bell@cbc.ca

Bidders may have questions or need clarifications or other information, or discover certain omissions or ambiguities in this RFP. In such event or in case of doubt as to the meaning of any part of this RFP, Bidders should submit their questions in writing and through Merx in accordance with PART I, INTRODUCTION, Table 1: Critical Dates of the RFP Process .

6. RECEPTION OF PROPOSALS
Proposals must be received by CBC / Radio-Canada, electronically on the Merx website (www.merx.com) by February 15, 2021 at 8:00 p.m. (Eastern Time). .

The tenderer is solely responsible for the timely receipt of its proposal by CBC / Radio-Canada. The bidder cannot transfer this responsibility to CBC / Radio-Canada. The MERX clock will be used to indicate the time of receipt of the proposal, whether or not the time indicated on this clock is correct.

Partial proposals, as well as related modifications or revisions, which reach CBC / Radio-Canada after the RFP closing date and time will not be accepted.

Note:

This supply contract is subject to Chapter Five (Government Supply Contracts) of the Canadian Free Trade Agreement.

CBC / Radio-Canada reserves the right to negotiate with suppliers for any supply contract.

Dates

Publication

2020/12/21 10:26:57 AM EST

Bid Intent

Not Available

Question Acceptance DeadlineA - Previous Amendment

2021/01/27 11:59:00 PM EST

Questions are submitted online

Yes

Closing DateA - Latest Amendment

2021/02/16 08:00:00 PM EST

Contact Information

Stewart Bell

416-205-3001

src305dp@radio-canada.ca

Required Acknowledgement

Instructions to attain NDA & Qualification form

**la version française suit**

Qualification Requirements

To obtain the RFP Documentation, Proponents must submit the Confidentiality and Non-Disclosure Agreement (NDA), along with the Qualification Request form completed and signed by a duly authorized representative confirming that the Proponent meets all the Mandatory requirements described in the attached file.
The Proponent must be registered with Merx Canada. Once registered, the file containing the above documents is located under the Required Acknowledgement section of this opportunity and can be accessed by clicking “Place Bid”.
The document(s) to be completed and signed (NDA & Qualification Request Form) must be sent, to the attention of the CBC/Radio-Canada representative for this RFP:

Stewart Bell
Strategic Sourcing Manager, Strategic Supply Management
Finance & Administration
CBC/Radio-Canada
E-mail: cbc305rfp@cbc.ca

If you have not received acknowledgment of your request within twenty-four (24) hours it is your responsibility to resubmit your request.

Following receipt of the required document(s) (NDA, Qualification Request Form) and CBC/Radio-Canada’s positive assessment of your company’s submissions, you will receive an e-mail from Merx that the RFP documents are ready for download.

******
INSTRUCTIONS :
Critères de qualification

Afin d’obtenir les documents de la DP, les soumissionnaires doivent fournir une entente de confidentialité et de non-divulgation, ainsi qu’un formulaire de demande de qualification. Ces documents doivent porter la signature d’un représentant dûment autorisé qui confirme que le soumissionnaire respecte toutes les exigences obligatoires décrites dans le fichier joint.
Le soumissionnaire doit être enregistré auprès de Merx Canada. Une fois cette étape terminée, le fichier contenant les documents mentionnés plus haut est classé dans la section Acceptation requise de cette proposition et on peut y accéder en cliquant sur « Placer une soumission ».
Les documents à remplir et à signer (entente de confidentialité et de non-divulgation et formulaire de demande de qualification) doivent être envoyés, à l’attention du représentant de CBC/Radio-Canada pour cette DP :

Stewart Bell
Gestionnaire de l'approvisionnement stratégique, Gestion stratégique de l'approvisionnement
Finances et Administration
CBC/Radio-Canada
Courriel : cbc305rfp@cbc.ca

Si vous n’avez pas reçu d’accusé de réception de votre demande dans les vingt-quatre (24) heures, il vous incombe de soumettre de nouveau votre demande.

Après réception des documents demandés (entente de confidentialité et de non-divulgation, formulaire de demande de qualification) et une évaluation positive par CBC/Radio-Canada de votre proposition, vous recevrez un courriel de Merx indiquant que les documents de la DP sont prêts à être téléchargés.

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Envelope 1 - Identity & Proposal

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Envelope 2 - Pricing

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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