Basic Information

Reference Number

0000222751

Issuing Organization

ACCES Employment

Owner Organization

ACCES Employment

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP # 2022-04-28

Title

Salesforce Support

Source ID

PP.CO.ON.884069.C90152

Agreement Type

Broader Public Sector (BPS)

Details

Location

Canada, Ontario, Toronto

Purchase Type

Duration: 1 year

Description

ACCES is requesting applications from prospective proponents to qualify as future potential vendors for the provision of Salesforce support and maintenance services as described in section below. The successful proponent(s) will be invited to enter into a Service Agreement for a period of 12 months upon execution of the agreement. At ACCES’s discretion, the Service Agreement may be extended.

1. Project Overview

ACCES utilizes Salesforce to maintain our relationship with clients. While we leverage standard Salesforce functionality as much as possible, we have several custom developed solutions/functionality/integration to meet our business needs. Here are some of the third-party tools/solutions we leverage (not a complete list):

Zoom
Talent LMS (TLMS)
Pardot
IBM Watson
Forms Titan
Salesforce Inbox
Calendly
EventBrite

The successful proponent(s) will provide support/maintenance/development to our overall Salesforce solution as outlined in Section 3.2 Scope of Work.

1. Scope of Work

Salesforce Support & Maintenance:

Support and maintain integrations with Salesforce and Zoom, TalentLMS, Pardot, VERA, and any other tools/solutions.(*)
Support and maintain custom developed workflows, Forms Titan, reports/queries/dashboards
Consult/design/develop new functionality and/or enhancements to Salesforce and associated integrations.
General Salesforce support to internal IT team.
Provide guidance when experiencing system failures or processing issues in Salesforce.
Help ACCES’ IT team gain knowledge of the inner working of the complex integrations and custom application development.

(*) Proponents should clearly indicate the technologies/components they can support. Based on this, ACCES may award more than one proponent for the services listed above.

Dates

Publication

2022/04/28 04:14:06 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2022/05/09 05:00:00 PM EDT

Questions are submitted online

Closing Date

2022/05/16 05:00:00 PM EDT

Contact Information

Acces Procurement

procurement@accesemployment.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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