Basic Information

Reference Number

0000138986

Issuing Organization

Toronto Transit Commission - PCM Capital

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

P31PE18942

Title

P31PE18942 - TEMPORARY CUSTOMER SERVICE ASSISTANCE

Source ID

PP.CM.CAN.725983.C102225

Details

Location

Canada, Ontario, Toronto

Description

TTC requires temporary customer service assistance to provide customer service related services included but not limited to the following events: during transit vehicle diversions and/or road closures, subway and SRT station closures, streetcar construction projects, special assignments and emergencies.
It is the Customer Service Representatives’ responsibility to help customers deal with the confusion and frustration that can occur when normal service is disrupted and the introduction of a new automated fare system. CSR’s play a very important role helping customers get to where they need to go in an efficient and comfortable way when assisting with surface diversions, station closures or Special Assignments, Emergencies, the implementation of the automated fare collection system and/or PRESTO, or other assignments as required by the TTC

Dates

Publication

2018/12/11 01:56:19 PM EST

Bid Intent

Not Available

Questions are submitted online

Closing Date

2019/01/10 02:00:00 PM EST

Contact Information

Gurjap Aujla

4163386304

Gurjap.aujla@ttc.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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