24092 - Technology Infrastructure Recommendations

Tourism HR Canada has been serving the Canadian tourism sector for the past 30 years, leading the development of National Occupational Standards, self-directed learning (online and paper-based), assessment, Professional Certification, and labour market research and information (LMI). Over this period, THRC has engaged with an assortment of technology to host, provide a public-facing storefront, process purchasing, facilitate exam-taking, align purchases with CRM information, and a myriad of other activities and processes that has allowed the organization to serve the diverse stakeholders groups it serves.

Presently THRC are facilitating processes related to the activities in the previous paragraph via a Learning Management System (LMS) that has been functioning since 2012. The organization now needs to determine its current and projected LMS, and associated technology needs to facilitate project work taking place over the next 3 years and have an integrated technology ecosystem in place within that period that will facilitate our needs for the foreseeable future as continued funding for such activities is not guaranteed past this three-year window.

Specifically, this RFP is a first step in addressing a very specific output from the funding THRC has secured, and that is to establish a secure, stable, and adaptive learning management infrastructure to support post-pandemic priorities and enable the organization to adapt, evolve and execute a digital strategy to help businesses address essential workforce needs. This same technology solution will need to serve stakeholders beyond businesses and includes students, educators, job seekers and people undergoing career transitions.