Basic Information

Reference Number

0000220125

Issuing Organization

The Agency for Co-operative Housing

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

22-001

Title

Client Satisfaction Surveys

Source ID

PU.OTH.ON.564129.C92864

Agreement Type

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, Ontario

Description

The Agency for Co-operative Housing is a non-governmental, not-for-profit organization created to provide program-management services to Canada Mortgage and Housing Corporation (CMHC) and other government clients. Under a service agreement with CMHC, the Agency administers agreements entered between CMHC and housing co-operatives in Prince Edward Island, Ontario, Alberta and British Columbia and rent supplement programs in PEI and Ontario.

Further information on the Agency is available at www.agency.coop.

The Agency for Co-operative Housing is requesting proposals from survey-based research organizations to design and conduct a client satisfaction survey and to analyse and report the survey results, comparing them to results from similar surveys conducted in, 2015 and 2018. The Agency also wishes to understand overall client satisfaction levels in key areas of its service delivery and to evaluate satisfaction with tools introduced by the Agency.

Dates

Publication

2022/07/06 01:16:14 PM EDT

Bid Intent

Required

Bid Intent Deadline

2022/07/19 12:00:00 AM EDT

Question Acceptance Deadline

2022/07/15 12:00:00 AM EDT

Questions are submitted online

Closing Date

2022/07/29 02:00:00 PM EDT

Contact Information

Michelle McHugh

866-660-3140 ext. 605

mmchugh@agency.coop

Mel Cameron

866-660-3140 ext. 403

mcameron@agency.coop

Buyer Preferences, Guidelines & Requirements

General Requirements

- Insurance Required

- Samples Required

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

All questions concerning this Request for Proposals should be directed by email no later than 15 July 2022 to
Mel Cameron, Culture and Client Service Champion, at mcameron@agency.coop.

Bidders are asked to submit an Expression of Interest by 19 July 2022 to Michelle McHugh at mmchugh@agency.coop.

All Proposals must be submitted in electronic form (PDF) by e-mail no later than 5:00 p.m. ET on 29 July 2022 to Michelle McHugh, mmchugh@agency.coop. The Procurement Number must appear on the subject line of the e-mail message. The Bidder’s name, the Procurement Number and the page number should be included on each page of the Proposal. Following the closing date, the Agency may ask Bidders to provide additional data or material to support their Proposals.

Proposals must be submitted in the form of a single PDF. Bids comprising multiple documents will not be considered. Proposals submitted by other than electronic means will not be considered.

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