Basic Information

Reference Number

0000229190

Issuing Organization

CBC/Radio Canada

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

MTIS20220726

Title

Salesforce.com Support and Services

Source ID

FD.CO.CAN.458875.C110304

Agreement Type

None

Details

Location

Canada, All of Canada, All of Canada

Purchase Type

Duration: 3 years
Option: 2 option of 1 year

Description

1. SUMMARY OF REQUIRED GOODS/SERVICES:
CBC/Radio-Canada is seeking proposals to establish a Goods/Services Agreement with the successful proponent for the provisioning of general support services and training for the Revenue Group’s (English and French Services) Salesforce.com Sales Cloud platforms. The services provided are understood to be carried out on a "need basis'' through a bank of hours arrangement.

2. MANDATORY REQUIREMENTS:
There are not mandatory requirements to obtain this RFP.

3. TO OBTAIN THE RFI DOCUMENTATION
As CBC/Radio-Canada uses Merx (https://www.merx4.merx.com/cbc) to manage its solicitation process, all Proponents must obtain the RFP documents through Merx. Here is the link to the Merx Quick Get Started Steps for new users (http://bit.ly/2NW0a93).

Determine your eligibility to participate based on the description/objective statement for the RFP.
To obtain the documents you must be registered with Merx. If you are not already registered, please follow the Merx Quick Start Guide link above.

Please note that CBC/Radio-Canada is not responsible for the distribution of the documents.
4. COMMUNICATION WITH CBC/RADIO-CANADA
Any contact with CBC/Radio-Canada at this stage of the RFP must be undertaken by e-mail only, which will be addressed to the CBC/Radio-Canada Representative for this RFP, whose co-ordinates appear below. All e-mails pertaining to this RFP must state the RFP reference number (RFP # MTIS20220726) in the “Subject” of the e-mail.
Sabrina Garneau
Senior Specialist, Strategic Sourcing
CBC/Radio-Canada
E-mail: sabrina.garneau@cbc.ca
Once the tender documents have been obtained, Proponents may have queries, require further information or clarification, or discover certain omissions or ambiguities in the RFP documents. If so, or if there is any doubt about the meaning of any part of this RFP, shall submit their questions through MERX no later than the date specified in PART I: INTRODUCTION, Table 1: Critical Dates in the RFSA Process of the main document. CBC/Radio-Canada reserves the right to answer only those questions submitted through Merx.
5. RECEIPT OF RESPONSES
Responses must be received by CBC/Radio-Canada, via electronic submission to the Merx Website (www.merx.com) no later than September 6, 2022 at 8:00:00 pm, Eastern Time.
The Proponent has the sole responsibility for the timely receipt of an Offer by CBC/Radio-Canada. The Proponent cannot transfer such responsibility to CBC/Radio-Canada. The MERX clock shall be used to determine the time of receipt of the Response, whether the time indicated on such clock is accurate or not.
Partial Offers, amendments or revisions which are received after the date and time for the RFP Submission Closing Date will not be accepted.

Dates

Publication

2022/08/18 01:26:48 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

2022/08/25 12:00:00 AM EDT

Questions are submitted online

Yes

Closing DateA - Latest Amendment

2022/09/12 08:00:00 PM EDT

Contact Information

Sabrina Garneau

sabrina.garneau@radio-canada.ca

YOHANNA ALONSO

yohanna.alonso@radio-canada.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

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