Basic Information

Reference Number

0000284798

Issuing Organization

Technical Standards and Safety Authority

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2857

Title

CRM Sustainment Partner Services

Source ID

PP.CO.CAN.703411.C2669226

Details

Location

Canada, Ontario, Toronto

Description

TSSA has a requirement to continue to support and sustain the CRM (Dynamics 365) application and its integrations. To carry out its day-to-day activities, the TSSA uses Microsoft Dynamics 365 CRM (Dyn365 CRM), which is currently supported by internal resources and full-time contractors. To better support any surge in demand, the TSSA is looking to enhance its capacity of maintenance and support activities related to its Dyn365 applications through outsourcing. The intention of the resulting agreement is for services to support the internal team as required. Currently TSSA has the following in house roles to assist with the CRM support: • CRM Developer • CRM Developer • CRM Solution Architect The services requested in this RFP are for request volumes that exceed the in-house role capabilities and must include the ability to: • Enhance Microsoft Dynamics CRM through configuration and customization capabilities. • Augment TSSA’s internal team to scale as may be necessary.

Dates

Publication

2025/01/08 07:39:48 AM EST

Bid Intent

Optional

Bid Intent Deadline

2025/01/31 11:00:00 AM EST

Questions are submitted online

Closing Date

2025/01/31 11:00:00 AM EST

Contact Information

Lucas Mason

4167343450

procurement@tssa.org

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

All documents related to this procurement are available on TSSA's Bonfire Portal which can be accessed at the following link: https://tssa.bonfirehub.ca/portal/?tab=openOpportunities. This portal will also be used for proposal submission.

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