Information de base

Numéro de référence

0000284798

Organisation émettrice

Technical Standards and Safety Authority

Type d’appel d’offres

DDP - Demande de proposition (Formel)

Numéro d’appel d’offres

2857

Titre

CRM Sustainment Partner Services

Code d’identité d’origine

PP.CO.CAN.703411.C2669226

Détails

Emplacement

Canada, Ontario, Toronto

Description

TSSA has a requirement to continue to support and sustain the CRM (Dynamics 365) application and its integrations. To carry out its day-to-day activities, the TSSA uses Microsoft Dynamics 365 CRM (Dyn365 CRM), which is currently supported by internal resources and full-time contractors. To better support any surge in demand, the TSSA is looking to enhance its capacity of maintenance and support activities related to its Dyn365 applications through outsourcing. The intention of the resulting agreement is for services to support the internal team as required. Currently TSSA has the following in house roles to assist with the CRM support: • CRM Developer • CRM Developer • CRM Solution Architect The services requested in this RFP are for request volumes that exceed the in-house role capabilities and must include the ability to: • Enhance Microsoft Dynamics CRM through configuration and customization capabilities. • Augment TSSA’s internal team to scale as may be necessary.

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Dates

Publication

2025-01-08 07h39:48 HNE

Intention de soumissionner

Optionnel

Date limite pour soumettre l’intention

2025-01-31 11h00:00 HNE

Questions sont soumises en ligne

Non

Date de fermeture

2025-01-31 11h00:00 HNE

Information du contact

Lucas Mason

4167343450

procurement@tssa.org

Processus de soumission

Type de soumission

Soumission physique

Directives additionelles d’appel d’offres

All documents related to this procurement are available on TSSA's Bonfire Portal which can be accessed at the following link: https://tssa.bonfirehub.ca/portal/?tab=openOpportunities. This portal will also be used for proposal submission.

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