Sioux Lookout First Nations Health Authority (SLFNHA) serves 33 First Nation communities in the Sioux Lookout region in Ontario, Canada. Services currently provided by SLFNHA include primary care, mental health, accommodations, transportation, and public health, and future services will include dental care, optometry, and ultrasonography. The varied nature of services provided by SLFNHA means that there is no single solution on the market that can manage all information related to program delivery, scheduling, reporting, and follow-ups for each of the services. However, most of these programs serve the same clients, and the lack of a single point of access to get an overview of a client’s history or current involvement with other programs is an impediment to providing optimal care. The lack of timely information sharing can negatively impact the quality of care provided to clients and is an impediment to excellence in service delivery. A single digital health information access point (the Filing Cabinet) will be the best way for service providers working across the organization to review client information from different services in a centralized place. Developing a read-only, custom-built solution that can collate information from multiple systems, categorize it, and arrange it in chronological order will ensure that care providers have real-time information about the clients. The Filing Cabinet will be a digital reference point with role-based permissions to ensure that the information displayed is appropriate and relevant to the service provider’s work. This solution will also be the foundational component of the newly created Client Coordination program. Patient navigators will use the system to coordinate services around each patient to make their visits out of community more efficient by coordinating appointments instead of requiring a client to make multiple trips, and this system will enable clients take advantage of last-minute appointments if there are cancellations
