Information de base

Numéro de référence

0000131484

Organisation émettrice

Public Services Health & Safety Association (PSHSA)

Organisation propriétaire

PSHSA

Type d’appel d’offres

DDP - Demande de proposition (Formel)

Numéro d’appel d’offres

RFP-2018-0007

Titre

Provision of BlackBerry & Smartphone Equipment with Voice and Data Services

Code d’identité d’origine

PU.HL.ON.710735.C80048

Type d’accord

Aucun

Détails

Emplacement

Canada, Ontario, Toronto

Point de livraison

Electronic Format

Description

REQUIRED SERVICES

PSHSA is currently soliciting proposals from qualified cellular service providers and their authorized dealers to enter into a service contract with the intent to lower rate plan costs and potentially replace all current hardware including cellular phones and blackberry devices. Service requirements shall focus on data, and voice communications and include such devices such as smart phones, Blackberries, and Turbo Sticks

SUMMARY OF DELIVERABLES

Account/Service Requirements
Public Services Health & Safety Association requires a single point of contact whose primary role is to ensure the accounts are maintained at an above average level of customer service.

Vendor agrees to provide a dedicated account representative who will act as the single point of contact responsible for fielding all account related inquiries or issues.
Vendor agrees the dedicated account representative will act as the liaison between PSHSA and the Service Provider.
Vendor will be responsible for:
- Coordinating all orders for cellular service and hardware
- Coordinating all invoicing/summary billing inquiries
- Coordinating responses to all concerns related to service or hardware
Vendor must be capable of providing on-line access to accounts
On-line access must be able to meet the following requirements:
- On-line access to individual mobile accounts and monthly usage reports
- Ability to print off monthly invoice when required
- Password reset capabilities
- Individualized login capabilities for multiple users
Vendor must be able to activate our current Blackberries on their network if desired at no charge to PSHSA.
PSHSA will require pricing for 63 new Blackberry devices.
PSHSA will require pricing for 2 Turbo Sticks.
PSHSA will also require 64/256GB iPhone X.
Vendor will provide early access to new devices for testing.
Vendor agrees to provide the following accessories at no cost with each voice and data plan:
- Device charger, leather holster/ Hard Shell Case, USB Cable, SIM Card, Headphone and vehicle power adapter.
Provide costs for hardware repair and protection plans
Vendor will not charge for cost associated with maintaining the same phone number for the fleet when transitioning the phones from one service provider to another.

Service Plan Requirements
Vendor to provide costs for several rate plans (basic voice, enhanced voice that would include national and long distance charges).
Preference will be given to vendors providing lowest cost offering unlimited talk, text, picture, video messages and data plans for all of Ontario.
Plans should also include:

Per second billing
Message Centre
Call Display
Call Waiting
Call Forwarding
Conference Calling
911 Emergency Service Fee

Vendor to provide costs for the following, if not included in base plan:

Canadian long distance rates
US long distance rates
Minute overage rates
Data roaming rates
Voice Roaming Rates

Vendor to provide a detailed list including descriptions and prices of any add-on features or bundles that corporate users may require in order to meet their individual or business needs.
Vendor to provide costs for BES CALs in bundles as well as for individual ordering.
Vendor to provide pricing for Blackberry Technical Support Services options.

Afficher davantage

Dates

Publication

2018-10-02 14h19:21 HAE

Intention de soumissionner

Optionnel

Date limite pour soumettre l’intention

2018-10-10 12h00:00 HAE

Échéance de la réception des questions

2018-10-10 12h00:00 HAE

Questions sont soumises en ligne

Non

Date de fermeture

2018-10-24 16h00:00 HAE

Information du contact

Siva Shanmugalingam

416-250-2106

sshanmugalingam@pshsa.ca

Processus de soumission

Type de soumission

Soumission électronique

Fixation des prix

Somme forfaitaire

Liste de documents de la soumission

Nom de l’item	Description	Obligatoire	Limité à un fichier
Bid Documents	Documents defining the proposal	Non	Non
Aucune entrée

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