Information de base

Numéro de Référence

00004323852

Organisation émettrice

Insurance Corporation of BC

Type d’appel d’offres

NDP - Négotiation de demande de propositon (Formel)

Numéro d’appel d’offres

NRFP 5364

Titre

Customer Experience (CX) Business Design and Technology Implementation Support Services

Code d’identité d’origine

SCRIBE

Détails

Emplacement

Colombie Britannique

Type d’achat

Non-mentionné

Dates

Publication

2024-11-28 08h57:00 HNE

Date de fermeture

2024-12-23 15h00:00 HNE

Information du contact

ICBC Strategic Supply Management

sourcing@icbc.com

Description

To improve customer experience (CX) across various services provided by ICBC, ICBC wishes to engage qualified and experienced vendors with the ability and resources to support CX-related initiatives in two primary service areas across six work categories:

Business design, enablement and implementation services

Digital Experience Business Design and Enablement
Customer Communications and Interactions Business Design and Enablement
Contact Centre Business Design, Enablement and Technology Implementation

Technology design and implementation services

Enterprise and Foundational Services
Portal and Applications Technology Implementation
Customer Communications and Interactions Technology Implementation

ICBC plans to select up to two vendors for each of the above six categories. Interested vendors may submit proposals for more than one category, with one proposal per category.

Afficher davantage

Dérogation All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on bcbid.gov.bc.ca. MERX asks that you refer to bcbid.gov.bc.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.