HMMS04141 - Paramedic Quality Assurance Program - Project: tender_17895 - HMMS04141 - Paramedic Quality Assurance Program

HMMS, on behalf of the London Health Sciences Centre’s Southwest Ontario Regional Base Hospital Program (SWORBHP), is looking to establish a long-term partnership with a preferred Proponent for the supply of a pre-hospital quality assurance software solution, to 100% of the requirements.

SWORBHP is the Regional Base Hospital for eleven paramedic services within Southwestern Ontario. SWORBHP’s primary quality assurance (QA) focus is the review of paramedic practice to ensure compliance with the provincial Advanced Life Support Patient Care Standard (ALS PCS). The QA solution must support electronically importing and auditing electronic Ambulance Call Reports (eACRs) from a variety of source systems. Ten of the services currently use Interdev iMedic to log their eACRs, and one paramedic service uses Prehos.

SWORBHP has been expanding services outside of our core business to include QA reviews of paramedic practice as it relates to the provincial Basic Life Support Patient Care Standard (BLS PCS) and care provided by Fire Fighters requiring medical delegation. The solution should be extensible to handle different forms of documentation and streams of work.

The solution must also facilitate the ability to raise concerns or request a review of a call by paramedics through a self-report function, paramedic service leads and other parties including the Ministry of Health and other key stakeholders. As SWORBHP works to become more data driven, data accessibility and robust reporting capabilities are a must.

The electronic eACR screening/filtering capabilities of the solution, as well as the manual auditing forms to allow for eyes on peer auditing should be customizable to fit the changing needs of SWORBHP’s QA processes and pre-hospital care In Ontario. It is desired that the solution be able to import supporting data from other applications, particularly leveraging the Paramedic Portal of Ontario (PPO) as a source of paramedic information.