Basic Information

Reference Number

00002131485

Issuing Organization

Ontario Shared Services

Solicitation Type

NPP - Notice of Proposed Procurement (Formal)

Solicitation Number

19-019P

Title

Project: tender_12997 - Managed Service Desk and Optional Print Services

Source ID

SCRIBE

Details

Location

Ontario

Purchase Type

Not Stated

Dates

Publication

2020/04/13 07:42:00 AM EDT

Closing Date

2020/05/07 02:00:00 PM EDT

Contact Information

Sara Brady

procurementservices@ocs.ca

Description

This Request for Proposals is an invitation by the Ontario Cannabis Retail Corporation (the “OCRC”) to prospective respondents to submit a proposal for the provision of Managed Service Desk and Optional Managed Print Services as further described in Section 1.2 “Service Requirements”.

The OCRC is initiating this RFP to identify one successful respondent to provide Managed Service Desk services with Optional Print Services as described in this RFP, and in compliance with current local, provincial and federal regulatory requirements. OCRC’s intention is to award the entire RFP to one successful respondent.
Scope of Work
The purpose of this RFP to identify one successful respondent with experience in IT Service Management framework to provide Managed Service Desk and Optional Managed Print Services (the “Services”) as described in this RFP. The successful respondent shall be onsite to provide the Services to OCRC’s corporate head office. Successful respondent will fully utilize all current OCRC ServiceNow modules and any other modules that may be utilized by OCRC in the future.

Successful respondent shall provide to OCRC, the services and products as outlined within the following Sections:

Part 1: Managed Service Desk
i. Managed Services (Section 1.2.3)
ii. Hardware (Section 1.2.4)
iii. Software (Section 1.2.5)

Part 2: Optional Managed Print Services (Section 1.2.6)

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.

Toutes les modifications associées à cet avis d’appel d’offres ainsi que les documents, les plans et les spécifications sont générés par l’entité responsable des achats (l’acheteur). S’il vous plait, contactez-le directement pour les addenda. Veuillez notez qu’il se peut que les fournisseurs soient obligés de s’inscrire directement avec l’acheteur. Vous pouvez trouver leur coordonnées dans le document principal ou dans l’abstrait de l’avis d’appel d’offre.

Source: https://ontariotenders.app.jaggaer.com/