Basic Information

Reference Number

cb-905-95746784

Issuing Organization

Canadian Radio-television and Telecommunications Commission

Solicitation Type

ACAN - Advance Contract Award Notice (Formal)

Solicitation Number

CRTC-25-0192

Title

IT Service Management / Case Management

Source ID

PWGSC

Agreement Types

Canada-Chile Free Trade Agreement (CCFTA)

Canada-Colombia Free Trade Agreement

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canada-Honduras Free Trade Agreement

Canada-Korea Free Trade Agreement

Canada-Panama Free Trade Agreement

Canada-Peru Free Trade Agreement (CPFTA)

Canadian Free Trade Agreement (CFTA)

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

World Trade Organization Agreement on Government Procurement (WTO-AGP)

Canada-UK Trade Continuity Agreement (Canada-UK TCA)

Canada-Ukraine Free Trade Agreement (CUFTA)

Details

Location

Canada

Dates

Publication

2025/02/10 12:00:00 AM EST

Closing Date

2025/02/28 03:00:00 PM EST

Contact Information

Martin Stein

819962-1384

approvisionnements-procurements@crtc.gc.ca

Description

The Canadian Radio-television and Telecommunications Commission (CRTC) requires an advanced IT Service Management (ITSM) and Case Management (CM) platform to support operations across its diverse directorates. This platform must be efficient, scalable, and aligned with CRTC’s strategic goals.

The project involves the enterprise-wide implementation, customization, and integration of an ITSM/CM solution to manage service delivery, case management, operational automation, and workflow processes across all CRTC directorates.

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