*** CCNB IS NOW ACCEPTING PROPOSALS TO CHOOSE A VENDOR TO SUPPLY AN INFORMATION TECHNOLOGY SERVICE MANAGEMENT SOLUTION. THE PROPOSALS MUST BE SUBMITED BY EMAIL AS MENTIONNED IN THE RFP DOCUMENT. ***
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AMENDMENT #1
QUESTION:
With regards to the IT Staff and non-IT staff who will be using the system as support staff, can you please tell us how many of each type license you require?
ANSWER:
For license allocation, please follow guidelines below. Please specify all necessary licenses and proposed ratio if concurrent licenses are recommended.
Category of Users Number of Users
Tier 1 members of Service Desk and power users using system all the time. 20
Staff who require less occasional access. 30
Total IT Staff 50
Number of clients (Faculty, Staff, students, etc.)
accessing portal, forms, self-serve... 5117
QUESTION:
Change Management is mentioned as one of your areas of focus however there is not a section for Change Enablement/Management in 'Appendix A: Requirements'. Can you please confirm if Change Enablement/Management is in scope for this RFP?
ANSWER:
Yes, Change Management is in scope with the understanding that CCNB wants to improve the overall management of the different IT Management Services identified in Appendix A resulting in a better understanding of the impacts on our clients. Please complete Appendix A including any details that would support Change Management
QUESTION:
Regarding requirement 1.3. Our solution does not have a Canadian Datacenter, but it offers GDPR compliant data centers that are located in Europe. Would this be an acceptable solution for CCNB, or is Canadian data residency a mandatory requirement to be compliant with the RFP?
ANSWER:
Canadian data residency is not mandatory. All requirements in section "1. General information" are stated "Mandatory" because Vendors must provide the information requested.
QUESTION:
Regarding requirement 2.6. Can you please expand on this requirement? What are CCNB's use cases / needs regarding M365 multitenancy, and how would the new ITSM solution play a role in it?
ANSWER:
Typically, postsecondary institutions use one M365 tenant for administrative staff, faculty, and students. However, CCNB uses two M365 tenants :
-"ccnbca.onmicrosoft.com" for administrative staff and faculty
-"monccnb.onmicrosoft.com" for students
Multitenancy may or may not play a role in the proposed ITSM solution, depending on if authentication and/or integration is mandatory through both tenants for ITSM solution to operate. If this has no impact on proposed solution, please specify.
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AMENDEMENT #2
THE CLOSING DATE AS BEEN EXTENDED BY ONE WEEK. THE NEW CLOSING DATE IS APRIL 4TH.
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This is a tender notice only. In order to submit a bid, you must obtain official tender documents from the New Brunswick Opportunities Network, another authorized tendering service or as indicated in the tender notice.
The Atlantic Provinces Standard Terms & Conditions for Goods and Services apply to this procurement and are considered to be incorporated into this document. By submitting a bid, you agree and accept these terms and conditions. Current "Atlantic Provinces Standard Terms and Conditions" are available on the New Brunswick Opportunities Network, the Council of Atlantic Premiers' Website or from an authorized service provider.
The Collège Communautaire du Nouveau-Brunswick reserves the right to negotiate pricing, value added and other savings opportunities with the successful proponent at time of award and throughout the contract.
Written questions relating to this opportunity may be submitted to the address provided below via email. Please be sure to include the solicitation/tender number in the subject line.
EMAIL ADDRESS: Approvisionnement-Procurement@ccnb.ca
