Basic Information

Reference Number

PW-23-01023519

Issuing Organization

Canada Revenue Agency

Owner Organization

Canada Revenue Agency

Solicitation Type

RFI - Request for Information (Informal)

Solicitation Number

1000436715

Title

Enhanced Telephone Authentication For The Canada Revenue Agency (1000436715)

Source ID

PWGSC

Agreement Type

World Trade Organization Agreement on Government Procurement (WTO-AGP)

Details

Location

All of Canada

Dates

Publication

2023/01/27 12:00:00 AM EST

Closing Date

2023/02/28 02:00:00 PM EST

Contact Information

Wawrzynczak, Val

613-614-9655

Val.Wawrzynczak@cra-arc.gc.ca

Description

The Contact Centre Services program is seeking to leverage Voice Authentication technologies to strengthen and modernize the way it verifies callers’ identity in order to help protect Canadians and reduce the burden they have in identifying themselves when calling the CRA.

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