Basic Information

Reference Number

00003169970

Issuing Organization

Ontario Shared Services

Solicitation Type

RFI - Request for Information (Informal)

Solicitation Number

tender_17112

Title

Project: Tender_17112 - RFI For Technology Solutions To Support Modernized Human Resources (HR) And Payroll Service Delivery

Source ID

SCRIBE

Details

Location

Ontario

Purchase Type

Not Stated

Dates

Publication

2022/07/28 03:23:00 PM EDT

Closing Date

2022/09/06 11:00:00 AM EDT

Contact Information

James Chang

james.chang@ontario.ca

Description

The Ministry of Public and Business Service Delivery (MPBSD) is issuing this request for information (RFI) to seek feedback from the vendor community on technology solutions that are available on the market to support delivering modernized human resources and payroll services, with the purpose to understand advancements in these technologies. The technology solutions the Ministry is looking to better understand are solution(s) that support portal, customer relationship management, case management, and knowledge management. This information may be used to assist with determining the next steps of a potential procurement process.
Scope of Work
The Ministry is looking to better understand solution(s) that support portal, customer relationship management, case management, and knowledge management to support modernized human resources (HR) and payroll service delivery.

The RFI outlines the current state for HR and payroll service delivery, with an overview of the service delivery volumes and information technology (IT) landscape. The Ministry has outlined potential future state IT landscape and delivery outcomes.

Respondents are asked to provide a detailed response for each of the questions included in this RFI. Responses should consider the complexity and magnitude of HR and payroll service delivery, in alignment with the outlined future state requirements. Questions cover topics related to Accessibility, Business Continuity, Privacy and Security, Configuration, Customization and Expandability, Implementation, Integration and Licencing, and Service Level Agreement, among other topics.

This RFI is issued for information gathering purposes and is not intended to be a formal legally binding “Contract A” bidding process. Without limiting the generality of the foregoing, this RFI will not necessarily result in any subsequent negotiations, direct contract award, invitational tendering process or open tendering process and does not constitute a commitment by the Ministry to procure any goods or services. Any pricing figures submitted by respondents shall be for general information purposes and will not be binding on suppliers.

Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.

Toutes les modifications associées à cet avis d’appel d’offres ainsi que les documents, les plans et les spécifications sont générés par l’entité responsable des achats (l’acheteur). S’il vous plait, contactez-le directement pour les addenda. Veuillez notez qu’il se peut que les fournisseurs soient obligés de s’inscrire directement avec l’acheteur. Vous pouvez trouver leur coordonnées dans le document principal ou dans l’abstrait de l’avis d’appel d’offre.

Source: https://ontariotenders.app.jaggaer.com/