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23CEBA18 - A-5 Schedule CEBA PSA - Call Centre

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Award

Award Information
Publication Date

2024/09/10 11:12:00 AM EDT

Exception Clause

19.2.2 a (ii) commercial sale or resale, or for use in the production or supply of a good or a service for commercial sale or resale

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Published By

Christine McKinnon

Agreement Type

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Notice Type

Professional Services

Term
2023/02/01 12:00:00 AM EST - 2024/03/31 12:00:00 AM EDT
Contact Information

Christine McKinnon

Solicitations@edc.ca

Awardee

Supplier Awarded

Accenture

Address

45 O'Connor St., Suite 1100
Ottawa, Ontario, K1P 1A4
Canada

Awarded Value
$4,976,050.00
Award Date

2023/02/01 12:00:00 AM EST

Contract Dates

2023/02/01 - 2024/03/31

Description

The CEBA program required the call centre capabilities previously provided under A-31 and then A-1 to continue as the CEBA  call centre continued to support the CEBA program and build collections out to March 31, 2024.   This contract provided call centre services specifically for CEBA that would provide callers with their loan status, CEBA program clarifications and information and collections and replayments support out to March 31, 2024. Capabilities included telephoney, interactive voice response (IVR) and routing capabilties, knowledge management, worforce management, reporting, French and English services, call disposition tracking, hold and call back, call recording and storage, call centre agents and training.

Purchase Order Number 75906, 75895

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