MERX : 24CEBA23 - Maintenance and support of the CEBA Solution and business operational support

Award

Award Information

Publication Date

2024/09/10 11:56:00 AM EDT

Exception Clause

19.2.2 a (ii) commercial sale or resale, or for use in the production or supply of a good or a service for commercial sale or resale

Published By

Christine McKinnon

Agreement Type

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Notice Type

Professional Services

Term

2024/02/29 12:00:00 AM EST - 2031/03/31 12:00:00 AM EDT

Contact Information

Christine McKinnon

solicitations@edc.ca

Awardee

Supplier Awarded

Accenture

Address

45 O'Connor St., Suite 1100
Ottawa, Ontario, K1P 1A4
Canada

Awarded Value

$78,419,900.00

Award Date

2024/02/29 12:00:00 AM EST

Contract Dates

2024/02/29 - 2031/03/31

Description

As the CEBA program transitioned from collections build, EDC required the ongoing services to continue to process repayments, service customers via the CEBA call centre and for the maintenance and support of the CEBA technology solution (80-90% proprietary) including now collections services in collaboration with the Canada Revenue Agency (“CRA”). Key services include:
1) Business Operations
2) Technical Services including Functional Requirements, Non-Functional Requirements
3) Non-Proprietary Services including Call Center, Tier 1 Support, Business Operations Support.

The contract contemplates 3 extension years for the system support and 4 years for the Non-proprietary systems. Value of which is not reported here.

Purchase Order Number 77551