Basic Information

Reference Number

0000132524

Issuing Organization

York University

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

P19-103

Title

QUEUE MANAGEMENT SOLUTION

Source ID

PU.AC.ON.322261.C96965

Agreement Types

Broader Public Sector (BPS)

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, Ontario, Toronto

Purchase Type

One Time Only- Delivery Date:2019/01/15

Description

Address:
York University
Procurement Services
4700 Keele Street
Toronto, Ontario
Canada, M3J 1P3

Description:
York University is seeking proposals for a Queue Management Platform to improve the overall student experience at service desk locations across campus. During peak period times during the year, each service desk experiences long lineups with students visiting each location to get into the queue for service.

There are multiple queue management solutions existing at York University providing a fragmented experience for students. Moreover, York University is interested in a single platform that can scale as more Departments wish to use a central queue management solution.
York will only consider Proposal submissions received from Proponents who have registered with MERX and have obtained the Bid Document directly from MERX (www.MERX.com) for this competitive bid. Proposal submissions from Proponents who have not registered and obtained this Bid Document directly from MERX will be disqualified.

Tendering Website:
Proponents will find the complete RFP Documents at: https://www.merx.com/
Pricing and Payment Terms are available on the MERX website, respectively.

Procurement Method:
Open tender whereby all interested Proponents may submit a Proposal.

Estimated Quantities:
Available within the RFP Documents.

Submission Details:
Proponents shall submit their Proposal response at: https://yorku.bonfirehub.ca

Submission Deadline:
November 8, 2018 at 3:00:00pm EST

Public Opening:
Not Applicable.

Conditions for Participation
Not Applicable.

Mandatory Submission Requirements:

Executive Summary;
Qualifications and Experience;
Methodology;
Timetable/ Work Plan;
References;
Acknowledgement; and
Pricing Schedule;

Complete submission requirements are provided within the RFP documents.

Scored Submission Requirements:

Acknowledgement;
Qualifications and Experience;
Platform & Infrastructure of the solution;
Features & Requirements of the Solution;
Product Support and Customer Service;
Financial Considerations; and
System Demonstration/Short-list Proponent Presentation

Complete submission requirements are provided within the RFP documents.

This procurement is covered by Chapter 5 of the Canadian Free Trade Agreement.

Delivery Date:
The preferred project completion timeline, including installation and training, is no later than January 15, 2019.

Additional Options:
Not Applicable.

Negotiation:
Following evaluation of all Proposals, it is York’s intention to enter into negotiations with the Proponent who offers the best overall value to York.

Supplier Prequalification
Not Applicable.

Responses must be submitted in English.

Proponents should note that information contained within this notice is subject to change. Proponents are encouraged to download the tender document which contains the most current information.

If there is a conflict between the RFP documents and this RFP Notice, the RFP documents will take precedence.

Dates

Publication

2018/10/12 02:50:09 PM EDT

Question Acceptance Deadline

2018/10/29 11:59:00 PM EDT

Questions are submitted online

Closing Date

2018/11/08 03:00:00 PM EST

Contact Information

John Chen

416-736-2100 ext. 77561

johnch@yorku.ca

Buyer Preferences, Guidelines & Requirements

General Requirements

- Installation Required

- Insurance Required

- Training Required

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

All Proposals and accompanying documents must be uploaded electronically at the appropriate project on https://yorku.bonfirehub.ca.

York will NOT accept hard copy Proposals.

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