UNIVERSITY OF WATERLOO PROFILE
In just half a century, the University of Waterloo, located at the heart of Canada’s technology hub, has become a leading comprehensive university with more than 36,000 full- and part-time students in undergraduate and graduate programs.
Consistently ranked Canada’s most innovative university, Waterloo is home to advanced research and teaching in science and engineering, mathematics and computer science, health, environment, arts and social sciences. From quantum computing and nanotechnology to clinical psychology and health sciences research, Waterloo brings ideas and brilliant minds together, inspiring innovations with real impact today and in the future.
As home to the world's largest post-secondary co-operative education program, Waterloo embraces its connections to the world and encourages enterprising partnerships in learning, research, and commercialization. With campuses and education centres on four continents, and academic partnerships spanning the globe, Waterloo is shaping the future of the planet.
Find out more about the University of Waterloo at https://uwaterloo.ca/about/who-we-are/waterloo-facts.
Background – voicemail and interactive voice response solution
Telephone Services needs to replace the current Avaya CallPilot system used currently by the majority of campus users for voicemail and for basic Interactive Voice Response (IVR) functionality. As CallPilot will be an end-of-life product in the near future, the University has deemed it a requirement to migrate to a more current solution. The proposed solution should be designed for our CallPilot voicemail users, as well as our Skype for Business users who are currently using the Exchange Unified Messaging for voicemail, which will no longer be available as of Exchange 2019. Only an on-premise solution will be considered.
An ability to provide metrics from the IVR solution of choice is required to provide reporting on the menus that we can aggregate back to our end users upon their request.
This RFP process will form the basis of selection and implementation of the final solution.
Questions regarding this Request for Proposal may be submitted in writing (via email) to the RFP Contact Person as follows:
Christine Wagner, Senior Buyer, Procurement and Contract Services
200 University Avenue West
University of Waterloo, East Campus 2
Waterloo ON N2L 5Z5
Email: cpwagner@uwaterloo.ca or, procure@uwaterloo.ca
