RFP #18-012 - CW - Telecommunications Maintenance Services (PBX)

UNIVERSITY OF WATERLOO PROFILE
 
In just half a century, the University of Waterloo, located at the heart of Canada’s technology hub, has become a leading comprehensive university with more than 36,000 full- and part-time students in undergraduate and graduate programs.
Consistently ranked Canada’s most innovative university, Waterloo is home to advanced research and teaching in science and engineering, mathematics and computer science, health, environment, arts and social sciences. From quantum computing and nanotechnology to clinical psychology and health sciences research, Waterloo brings ideas and brilliant minds together, inspiring innovations with real impact today and in the future.
As home to the world's largest post-secondary co-operative education program, Waterloo embraces its connections to the world and encourages enterprising partnerships in learning, research, and commercialization. With campuses and education centres on four continents, and academic partnerships spanning the globe, Waterloo is shaping the future of the planet.
 
Find out more about the University of Waterloo at https://uwaterloo.ca/about/who-we-are/waterloo-facts.
 
RFP Background
The University of Waterloo requires telecommunication maintenance service that incorporates:

1. The hardware and software components of one main campus Avaya CS 1000M Rel 7.65 switch (split-core), three CS1000B succession office switches, and three Avaya SMGs.  This includes all associated equipment from the core to the shelf;
2. The hardware and software components of the Avaya Call Pilot voicemail system (version 5.0, 2 X 1006r servers, high availability); and,
3. The power equipment – System 600 Incl 5 X Rectifier 48V (50a). 
   Respondents must currently be an Avaya Platinum Partner.
   Objectives

1. uWaterloo wants to ensure continuous uninterrupted telephone service 24 X 7 for all main campus and three branch offices; 
2. uWaterloo wishes to be responsible for and continue to support all other services on campus including all moves, adds and changes of phone equipment and network equipment;
3. uWaterloo would like to compare the cost benefits of a multi-year contract; a three year term, with an optional three years extension, are requested.