P25-008 - Single Provider for Group Benefits and Employee Family Assistance Plan

Address:
York University
Procurement Services
4700 Keele Street
Toronto, Ontario
Canada, M3J 1P3
 
Description:
York is soliciting Proposals from experienced and qualified Proponents for a holistic solution provider of various services, including but not limited to:

• Group Benefits;
• EFAP Services;
• Fraud Prevention Services;  and
• Associated Software-as-a-Service delivery platform.

• Maintain the integrity of the current group benefits coverage levels and respect the intent of the collective agreements;
• Maximize the financial benefit to the University;
• Maintain and enhance quality service, administration and claims adjudication under the group benefits plans; and
• Determine the group benefits carrier’s capabilities to provide flexible and innovative administrative arrangements inclusive of cost-effective mechanisms to handle employee/retiree inquiries and provision of timely, meaningful management reports.
• Ensure that the group benefits carrier provides its employees with innovative technology via tools such as the mobile app or the carrier’s portal, security of members sensitive information, and continued investment in innovation and technology
• Continue to provide comprehensive counselling services to a diverse group of Employees at York and their dependents
• Work  with a group benefits carrier that is willing to partner with York and continually looks for opportunities to improve the plan via efficiencies and innovations
• York’s preference is to award one (1) qualified and experienced Proponent for the Work outlined in this RFP.

• Section 11.0 Appendix A: Claims Experience, Disabled Life Listing and Rate History:
  • Claims Experience;
  • Disabled Life Listing; and
  • Rate History.
• Section 12.0 Appendix B: Group Structure;

• Section 13.0 Appendix C: Census Data; and
• Section 14.0 Appendix D: Proposal Bid Form (Proponent to Populate all worksheets):
  • Quoted Rates;
  • Quoted Fees;
  • Guarantees;
  • Underwriting;
  • Reserves;
  • Plan Deviations;
  • Other Financial;
  • Mandatory Service Requirements;
  • General Questionnaire;
  • Software Questionnaire; and
  • Plan Recommendations.

• Acknowledgement (Section 4.7 and Section 9.0) (File type: .pdf) - Required
• Executive Summary and Qualifications (Sections 4.1 and 4.2)(File type: .pdf) – Required      
• Software Methodology & Timetable/Work Plan (Sections 4.3.2 and 4.3.3)(File type: .pdf) – Required
• Proposal Bid Form (Section 13.0 - Appendix D)(File type: Excel (unlocked)) – Required
• Alternative Proposals and Joint Proposals (Section 4.8 and 4.9)(File type: .pdf) – Optional

1. Mandatory Service Requirements
2. Qualifications, Experience and References;
3. Deliverables;
4. Financial Evaluation;
5. Short-listed Interview / Presentation