Information de base

Numéro de référence

0000210795

Organisation émettrice

McMaster University

Organisation propriétaire

University Advancement

Type d’appel d’offres

DDP - Demande de proposition (Formel)

Numéro d’appel d’offres

JC 08-21-819

Titre

Funder/Alumni Engagement and Fundraising Services

Code d’identité d’origine

PU.AC.ON.224221.C98699

Types d’accord

Accord de libre-échange canadien (ALÉC)

Approvisionnement dans le secteur parapublic

Canada-Union Européenne: Accord économique et commercial Global (AECG)

Détails

Emplacement

Canada, Ontario, Hamilton-Niagara Peninsula

Type d’achat

Durée: 2 ans
Option: Up to additional 2 years

Description

Background and Purpose

McMaster University invites qualified bidders to submit responses for the supply of funder/alumni engagement and fundraising services in accordance with the terms of this Request for Proposals.

Pricing to be based on 4000 hours of service per 12 month period.

Bidders must quote the entire bid. Partial bids will not be accepted.

Scope/Objective

University Advancement at McMaster encompasses the areas of Communications & Public Affairs, Marketing, Development, Alumni Engagement, Stewardship and Advancement Services & Operations. We consistently collaborate and coordinate our activities as a team to build the University’s relationships, reputation, and resources.
Aligned with this mission, our team seeks to engage our community of funders, alumni and friends of the University to keep them connected with McMaster and to seek support for its key priorities. McMaster currently has over 213,000 alumni from 137 countries.
We are seeking a vendor to provide strategic funder/alumni engagement and fundraising services using phone, text messaging and other innovative ideas that will enhance McMaster’s Annual Giving team’s digital-first approach. These channels have been and will continue to be key components of our Development team’s current overall goal of raising $70 million via private funders annually. In recent years, the support from these services has raised nearly $500,000 annually from approximately 4,000 funders, with an ambition to increase this support against our overall goal.
These services entail overseeing the day-to-day operations of a team ranging from 15-30 McMaster students who connect with our graduates, previous donors and other friends of the University throughout the year to share information about McMaster, to thank them for any prior giving, and to request additional support. This should include the provision of recruitment, evaluation, and selection services for the role of student ambassadors. The service provider must showcase a recruitment and selection process that is in line with McMaster University’s Inclusive Excellence policy. This means a process that encourages applications from students from equity-deserving groups, and an emphasis on a bias-free selection which fosters an environment where all are welcome.
The engagement centre should also serve as a tool to engage alumni, friends and funders in surveys and discussions related to future donations in the form of bequests and other legacy vehicles. This has typically been done via phone, but we are interested in expanding this to text messaging and other innovative approaches.
McMaster currently maintains an engagement centre at its One James North campus location in which student calling and engagement activities take place. These services moved to remote operations during the current pandemic, with students logging into systems through secure connections. We are interested in proposals that offer suggestions for the most optimal provision of these services going forward, recognizing the need for proper oversight and security, balanced against the need for flexibility and safety for all staff. This may include, but is not limited to, capacity to operate remotely, access to computer terminals, servers and or other on-site equipment.
A key component of this proposal is the ability for the selected provider to integrate its calling or software platform with the main database used by McMaster University Advancement. Emphasis on security of private alumni and funder information is paramount. McMaster will also look for proposals that provide a solution for a secure and seamless flow of data between University Advancement’s database and the provider’s software.
The selected service provider must also be able to provide progress reports and data analytics on program and segment performance.

Term

The term of this agreement is for an initial term of two (2) years, with an option to renew for up to an additional two (2) years, at McMaster’s sole discretion. The anticipated start date of the contract is January 2022, subject to change at McMaster’s sole discretion.

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Dates

Publication

2021-10-22 13h54:54 HAE

Échéance de la réception des questions

2021-11-09 14h00:00 HNE

Date de fermeture

2021-11-26 14h00:00 HNE

Information du contact

James Carnemolla

905-525-9140 ext. 24587

carnemoj@mcmaster.ca

Processus de soumission

Type de soumission

Soumission physique

Directives additionelles d’appel d’offres

All Proponents must have obtained the RFP from www.Merx.com (MERX®). Failure to have obtained the RFP from MERX®. will result in disqualification.

Proposals must be submitted through McMaster University’s online Bonfire portal at:

https://mcmaster.bonfirehub.ca/opportunities

Submissions by other methods will not be accepted.
Minimum system requirements are Internet Explorer 8/9/10+, Google Chrome, or Mozilla Firefox. Javascript must be enabled.
Proponents should contact Bonfire at Support@GoBonfire.com for technical questions related to submissions, or visit Bonfire’s help forum at https://bonfirehub.zendesk.com/hc.
Proposals must be uploaded and finalized on or before the Submission Deadline set out in the RFP Timetable.
Uploading large documents may take significant time, depending on file size and internet connection speed. It is strongly recommended that proponents allow sufficient time of at least one (1) hour before the Submission Deadline to upload documents and finalize their submissions.

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