Summary Notice and Notice of Intended Procurement
This Summary Notice and Notice of Intended Procurement is issued by Ontario Pension Board (“OPB”) for procurements covered by the Canadian Free Trade Agreement and the Comprehensive Economic and Trade Agreement to provide summary information in relation to specific procurement, as detailed below.
A. SUMMARY NOTICE
1. Subject Matter of Procurement
Unified Communication System (UCS) Support Services
OPB seeks an experienced service provider who has demonstrated knowledge and expertise to carry out day to day operations and support services for a suite of Avaya Aura solutions meeting the service level requirements set out by OPB. As part of support services, the service provider is required to manage all hardware repairs, maintenance, and replacements. The service provider will also be required to perform an application upgrade within six (6) months of transition.
2. How to Obtain Relevant Documents
OPB anticipates posting the RFP on electronic Canadian public tendering systems (MERX and/or Biddingo) on January 4, 2022. Interested suppliers are encouraged to monitor Canadian public electronic tendering systems for the formal posting of the RFP and are asked not to contact OPB for posting information.
3. Submission Deadline
The submission deadline for this solicitation will be February 3, 2022.
B. NOTICE OF INTENDED PROCUREMENT
1. Procuring Entity’s Name and Address
Ontario Pension Board
200 King Street West, Suite 2200
Toronto, Ontario M5H 3X6
2. Contact Information
RFP Contact: Michelle Zhu, Manager, Procurement
Email: michelle.zhu@opb.ca
3. How to Obtain Relevant Documents
OPB anticipates posting the RFP on electronic Canadian public tendering systems (MERX and Biddingo) on January 4, 2022. Interested suppliers are encouraged to monitor Canadian public electronic tendering systems for the formal posting of the RFP and are asked not to contact OPB for posting information.
4. Description of Procurement
Unified Communication System (UCS) Support Services
OPB seeks an experienced service provider who has demonstrated knowledge and expertise to carry out day to day operations and support services for a suite of Avaya Aura solutions meeting the service level requirements set out by OPB. As part of support services, the service provider is required to manage all hardware repairs, maintenance, and replacements. The service provider will also be required to perform an application upgrade within six (6) months of transition.
OPB’s Avaya solutions are hosted on premise at OPB’s downtown Toronto office. OPB currently has 302 station licences and 74 contact centre licences in use. During the term the number of licences will change based on actual usage.
5. Time-Frame for Delivery, Duration of Contract and Extension Options
It is anticipated that the resulting contract will be awarded by March 2022 and will be for a term of two (2) years.
6. Language of Submissions
Unless otherwise indicated, all submissions shall be in English only.
7. Submission Deadline Date and Time
The submission deadline for this solicitation will be February 3, 2022.
8. Location of Submission
Submission for this solicitation must be submitted at one (1) of the online tendering platforms set out above (i.e., Biddingo or Merx) on or before the Submission Deadline. The proponent is advised to allow for sufficient time in the preparation and submission of its proposal to ensure its proposal is submitted well before the Submission Deadline. Proposals cannot be submitted after the Submission Deadline.
9. Date of Pre-Bid Inspection or Pre-Bid Meeting
Not Applicable
10. Details of Pre-Bid Inspection or Pre-Bid Meeting
Not Applicable
11. CFTA/CETA
Unless otherwise indicated, and subject to applicable exceptions and exclusions, this solicitation is covered by Chapter 5 of the Canadian Free Trade Agreement, and, where the contract value meets or exceeds applicable contract value thresholds, by the Chapter 19 of the Comprehensive Economic and Trade Agreement.
ADDITIONAL INFORMATION
The proponent must be an Avaya Authorized Diamond Partner, an Avaya Authorized Reseller and with experience supporting Avaya Communication Manager and Avaya Aura Contact Centre (AACC).
The RFP process is a non-binding RFP which includes a consecutive negotiation process. The service provider may be requested to provide other related services to meet OPB needs during the term.
This notice is for an upcoming procurement opportunity, no submission is required.
