RFP 2024-005-ITS/am - RFP Unified Communication System (UCS) Support Services

OPB seeks an experienced service provider who has demonstrated knowledge and expertise to carry out day to day operations and support services for a suite of Avaya Aura solutions meeting the service level requirements set out by OPB. As part of support services, the service provider is required to manage all maintenance and support services including hardware repairs and replacements.

During the term of the agreement, the service provider will migrate the current on premise Avaya data centre to a service provider hosted data centre and provide colocation services.

OPB’s Avaya solutions are hosted on premise at OPB’s downtown Toronto office. OPB currently has 555 station licences and 128 contact centre licences in use. During the term the number of licences will change based on actual usage.  

Refer to following mandatory requirements:

• The proponent must be an Avaya Diamond Authorized Partner;
• The proponent must be an Avaya Authorized Reseller;
• The proponent must have experience in Avaya Aura Contact Centre, Workforce Optimization, and  Avaya Aura Communication Manager Stack;
• The proponent confirms that OPB data will reside in Canada and only be accessed from within Canada; and
• The proponent is from a jurisdiction that has trade obligations with Ontario and/or Canada.