Basic Information

Reference Number

0000240321

Issuing Organization

Ontario Lottery and Gaming Corporation (OLG)

Owner Organization

OLG

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

23-00121

Title

Mystery Shop Services

Source ID

PP.CO.ON.573383.C79067

Agreement Types

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, Ontario, Toronto

Purchase Type

Term: 2023/10/01 12:00:00 AM EDT - 2026/09/30 12:00:00 AM EDT
Option: two, one year optional renewals

Description

Mystery Shop Services - OLG is seeking proposals to select a service provider to manage OLG’s Mystery Shop Program to monitor Lottery Retailer compliance to the ID25 Policy and Ticket Validation Policy. OLG’s Mystery Shop Program will be coordinated by the service provider’s assigned Program Manager and will oversee all program activities. The Mystery Shopper shall be recruited by the service provider to conduct the Mystery Shops required at Retailer locations for both the Retailer Validation and ID25 Policy, as required by OLG’s Mystery Shop program.

Dates

Publication

2023/01/30 10:57:42 AM EST

Question Acceptance Deadline

2023/02/15 02:00:00 PM EST

Closing Date

2023/03/01 02:00:00 PM EST

Contact Information

Patrick O'Reilly

416-224-7972

poreilly@olg.ca

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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