2018-26 - Security Guard Services

Respondents are encouraged to review all available documents available at the following link:
https://www.niagaracollege.ca/purchasing/requests-for-tender/

Niagara College of Applied Arts & Technology, (the “College”) is seeking a Service Provider to provide on-site twenty-four (24) hour, seven (7) days per week Security Guard Services, (the “Services”).   The Service Provider shall ensure the Services are delivered in a manner that are reflected in the mission, vision and values of the College.  
Service Locations include:

• Welland Campus, 100 Niagara College Boulevard, Welland, ON L3C 7L3
• Niagara-on-the-Lake Campus, 135 Taylor Road, Niagara-on-the-Lake, ON L0S 1J0
• Satellite Office (Employment Centre), 43 Church Street, St. Catharines, ON, (on an as required basis)

1. Patrol Service Locations and to provide, high visibility, undivided, attention to detail Security Services at all times
2. Respond to security events in timely manner, according to the urgency of the situation.
3. Maintain a safe and secure learning, working, and recreational environment for the entire College community.
4. Create a safe and enriching work environment for the Security Personnel, ensuring they have opportunities for success in their careers
5. Prevent untoward events from occurring on College property, among College community members.
6. Providing a high level of customer service by helping customers in an efficient, friendly manner, handle issues for customers through positive interactions, information and assistance and doing the best to ensure customers are satisfied with the services they received.
7. Report all incidents in a timely manner, e.g. urgent and emergent events are to be reported immediately.