Information de base

Numéro de référence

0000218001

Organisation émettrice

Mount Royal University

Organisation propriétaire

Mount Royal University

Type d’appel d’offres

DDP - Demande de proposition (Formel)

Numéro d’appel d’offres

RFP No.22-002

Titre

Telephony System Assessment

Code d’identité d’origine

PU.AC.AB.918379.C110329

Types d’accord

Accord commercial du nouveau partenariat de l’ouest

Accord de libre-échange canadien (ALÉC)

Détails

Emplacement

Canada, Alberta, Calgary

Point de livraison

Mount Royal University

Description

Mount Royal University(MRU) is looking for an engagement with a telephony consulting firm to assess our current telephony environment, gather user requirements, and then propose a unified communication strategy and technical solution that will address the present and future needs of MRU.

Our existing telephony environment consists of an Avaya PBX system and a Cisco Voice over IP(VoIP) phone system. Due to the complex requirements of our University environment, both phone systems are used to address different requirements.
The Avaya PBX is used to connect to the phone service provider via 4 PRI and provide phone connectivity to the following components:

All phones in our PCI environment (phone that process credit card transactions)
Multiple small call centres
Emergency phones
Connectivity to the Cisco VoIP system

The Cisco VoIP system provides phone connectivity and voicemail capabilities to most users on campus. Users connect to this system through various models of Cisco phones, Cisco Jabber soft phone and analog services such as FAX through an aging VG248 group of devices.
We are looking to replace our existing system to address various components that are approaching end of life or support and to provide the modern capabilities, flexibility and features of newer telephony systems that can address our present and future requirements.

Scope of work:

An assessment of current on premise telephony environment at MRU
Network architecture review
Stakeholder interviews to collect requirements
A strategy roadmap and technical proposal that would support the present and future telephony and telecommunication needs of MRU.
Recommendations for process improvement and cost reduction opportunities.
Provide support in the development of a RFX Document for the implementation of a new telephony system

Further details are in Appendix D Scope of Work

Afficher davantage

Dates

Publication

2022-02-15 17h23:23 HNR

Intention de soumissionner

Non disponible

Échéance de la réception des questions

2022-02-24 14h00:00 HNR

Questions sont soumises en ligne

Oui

Date de fermetureA - Dernier rectificatif

2022-03-04 14h00:00 HNR

Information du contact

Carla Campbell

403-440-8423

ccampbell1@mtroyal.ca

Myriam Laroche

403-440-6194

mlaroche@mtroyal.ca

Préférences, directives ou exigences de l’acheteur

Exigences générales

- Assurances requises

Processus de soumission

Type de soumission

Soumission électronique

Fixation des prix

Dans un document attaché

Liste de documents de la soumission

Nom de l’item	Description	Obligatoire	Limité à un fichier
A-General Submission Form	Appendix B-1 - General Submission Form	Oui	Non
B-Pricing Submission Form	Appendix B-2 Pricing Submission Form	Oui	Non
C-Project Resources Form	Appendix B-3 Project Resources Form	Oui	Non
D-References Form	Appendix B-4 References Form	Oui	Non
E-Corporate Profile	Corporate Profile	Oui	Non
F-Methodology & Scope of Services	Methodology & Scope of Services	Oui	Non
G-Project Schedule	Project Schedule	Oui	Non
H-Workers Compensation Board	Workers Compensation Board	Oui	Non
I-Certificate of Insurance	Certificate of Insurance	Oui	Non
J-Supplemental Information	Supplemental Information	Non	Non
K-Value-Added	Value-Added	Non	Non
Aucune entrée

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