Basic Information

Reference Number

0000192762

Issuing Organization

NL Provincial Health Shared Services Supply Chain

Owner Organization

Provincial- Eastern Health

Solicitation Type

ITT - Invitation to Tender (Formal)

Solicitation Number

2020-1022A

Title

Insulin Pumps

Source ID

PV.MN.NL..1083209.C108312

Agreement Type

Atlantic Procurement Agreement

Details

Location

Canada, Newfoundland and Labrador

Delivery Point

Newfoundland and Labrador

Purchase Type

Duration: 5 years
Option: 1 Year extension

Description

Dates

Publication

2021/02/11 01:41:55 PM NST

Bid Intent

Not Available

Question Acceptance Deadline

2021/02/22 02:00:00 PM NST

Questions are submitted online

Yes

Closing Date

2021/02/25 02:00:00 PM NST

Contact Information

Denise O’Grady

open.calls@centralhealth.nl.ca

Required Acknowledgement

General Terms and Conditions

Central Health is seeking bid submissions on behalf of Eastern Health for the supply, education and support services for the Newfoundland and Labrador Insulin Pump Program (NLIPP) for a contract period of Five (5) years with an option to extend for an additional one (1) year.

During the term of the contract(s) resulting from this tender, successful proponent(s) may have the opportunity to add items, make changes to the goods/services supplied or make changes to the awarded contract. Any such changes will be done only with written agreement from Eastern Health.

Below is an outline of the requirements for this tender. In order to respond, proponents must demonstrate that they are able to meet each one of these requirements. Submissions that do not adhere to the requirements will be rejected and not considered for award.

The NLIPP is operated by Eastern Health and provides funding for insulin pumps and supplies for individuals with Type 1 diabetes mellitus (T1DM), who meet the medical criteria, under the age of 18 (pediatric clients). As of January of 2021 the NLIPP will expand to include all ages with type 1 diabetes, based upon financial eligibility determined through income testing for individuals 18 and over. Please see Appendix A: Medical eligibility criteria for pump initiation/pump supplies.

Insulin pumps are used by individuals with diabetes in place of manual insulin injections. The pump constantly gives a small amount of insulin to help control blood sugar. The pump allows for adjustment of insulin to best match changes in diet, activity or level of blood sugar.

”Supplied Goods” To supply insulin pumps and pump supplies; provide patient education and pump training; and provide support services for the Provincial Insulin Pump Program of Newfoundland and Labrador for pre-approved patients into the in the province of Newfoundland and Labrador, as detailed in the specifications.

Submissions shall accommodate the needs addressed in the specifications and which provide the best value for NLIPP and pre-approved patient(s).

This Open Call may be awarded to more than one supplier.

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Questions

Question Name	Question Description	Mandatory
General Criteria	Product Support: Proponents shall include in their proposal details of technical, user, and product support which will be made available for the duration of any contract resulting from this RFP at no additional cost to the contract.	Yes
General Criteria	Warranty: Proponent must provide a five (5) year warranty to align with Eastern Health’s five (5) year replacement pump program offered to patients.	Yes
General Criteria	In the event that there are recurring problems associated with technology issues during the lifetime of the equipment, the proponent will be responsible to rectify all outstanding issues and be responsible for all costs associated with the repairs.	Yes
General Criteria	During the term of the contract(s), the Supplier may have the opportunity to add items, make changes to the goods/services supplied or make changes to the contract. These opportunities will be done in consultations with Eastern Health and shall be agreed to in writing and signed by both parties as an amendment to the contract.	Yes
General Criteria	The Supplier must correct any discrepancies in either the correct goods or the correct quantity of goods within five (5) business days of notification. There will be no restocking charges for any and all goods either ordered incorrectly or shipped incorrectly which are returned to the supplier. All returns will be shipped back to the Supplier at no cost to Eastern Health.	Yes
General Criteria	Eastern Health will be the payer of last resort and patients will use their private insurance. Suppliers will be expected to coordinate the billing of third party insurers and Eastern Health, and collect client contributions (as advised by Eastern Health) directly from the patient.	Yes
General Criteria	The Supplier shall provide Eastern Health at time of purchase with a warranty date for Insulin pumps for all patients, including third party billing.	Yes
General Criteria	The Supplier must inform Eastern Health regarding any patient issues that may occur, including but not limited to the following: # of patient inquiries, average follow-up time/resolution of inquiries, # of product recalls, # of pumps requiring replacement.	Yes
General Criteria	Invoices should be divided into two categories: 1) Below 18 years of age and 2) 18 years of age and older	Yes
General Criteria	Supplier must extend concumable pricing to existing customer	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	1. Provide a detailed explanation of insulin pump and insulin pump supply features. State the features that are unique and/or exclusive of this product.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	2. Provide explanation of your company’s trial/return Policy	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	3. Provide your company’s details on exchange provisions.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	4. Provide your warranty details noting that Eastern Health provides replacement pumps every 5 years to its patients. Please provide explanation how your company meets this requirement.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	5. Provide detailed information regarding the pumps including the special features and indicate which pumps are approved for the pediatric population.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	6. Provide details regarding product technical support will be provided to patients on how to use the pump.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	7. Provide a detailed explanation of product technical support in the event of device malfunction (replacement pump).	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	8. Provide an explanation of the options for pump replacement for patients travelling outside Canada.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	9. Provide a detailed explanation of the educational offerings that can be provided to: a. Patient/families; b. Diabetes educators; c. Certified pump trainers; d. Physicians; e. Other individuals involved in the care of children living with Type 1 diabetes; and, f. Emergency Responders.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	10. Provide an explanation of how planned pump training events and an annual summary of activities will be delivered each calendar year and how it will be shared with NLIPP.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	11. Recognizing the limited time front-line staff have to access external education events, provide additional detail on the efforts that will be taken to help to coordinate pump educational opportunities in NL.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	12. How will you ensure sales staff/representatives provide correct and complete information about Eastern Health to potential clients and health care providers?	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	13. Provide a detailed list of demonstration equipment provided by the Proponents to Regional Health Authorities for the provision of demonstrating insulin pump therapy for patients/families at no charge.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	14. Provide a description of any new product offerings expected within the next three years and potential upgrade opportunities for current product offerings.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	15. Provide a description of the proposed process by the Proponent for coordination of assignment of benefits to private insurers, Eastern Health and patients/families.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	16. Describe how you will make this process simple and straight-forward for patients.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	17. Provide an explanation of your capability to supply NLIPP’s patients/families with insulin pumps and supported pump supplies on a consistent and ongoing basis.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	18. Describe any payment plans you could provide for patients/families who have a client contribution determined by NLIPP.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	19. Provide an estimation of the time for pump/pump supply delivery following notification from NLIPP of an approved applicant.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	20. Provide a detailed explanation of: a. outstanding patient issues on any of the product offerings submitted. b. any risk and outstanding product recalls concerning any products included in the offering.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	21. Provide a detailed explanation of the patient information required from the NLIPP in order for the proponent to provide products (pumps and/or supplies) and services to patients/families.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	22. Provide current numbers of children (<18 years of age) and adults (18 years and over) in NL currently using a pump from your company.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	23. We encourage each proponent to work through a Regional Health Authority when initiating pump therapy in NL. Describe how your company would support this.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	24. Provide a detailed explanation of how proponents will comply with all existing access and privacy legislation (PHIA, FOIPOP, PIIDPA) respecting the collection, use, disclosure, retention and disposition of personal health information. Note: No personal information should be shared outside of Canada	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	25. Provide a company statement on any clinical efficiencies and cost effectiveness your company can provide.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	26. Provide a detailed explanation of the information that will be provided to NLIPP administration site for monitoring/evaluation and Proponent payment purposes, e.g., payer contribution(s), patient/family contributions, required payment, etc.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	27. Provide a detailed explanation of the procedure for invoicing NLIPP and the expected payment schedule. (ie. Delineation between adult and pediatric patient, client contribution, and 3rd party insurance direct billing).	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	28. Provide your company’s protocol or mechanisms to address quality assurance issues.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	29. Provide your company’s policy on product recall.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	30. Provide details on your shipping policy and guarantee for on-time delivery?	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	31. Provide your return policy on unused product for credit.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	32. Provide policy on notifications of hardware and software updates on this equipment/system through its life expectancy. Indicate who and how this will be distributed.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	33. Provide a description of any upgrade policy during both Warranty and after warranty periods, including costs.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	34. The goal is to be able to obtain the pump and its features that are suitable to the individual patient’s needs. Our expectation would be for all qualified proponents’ pricing to be within an acceptable range of each other. Confirm your company’s willingness to work/negotiate these types of terms.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	35. Provide a sample standard sales agreement that would be shared with patients.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	36. Provide an explanation of how your company will simplify the pump and supply distribution process by allowing an approved NLIPP Medical Eligibility Form to substitute the need for written prescriptions. Medical Eligibility requirements are set out in Appendix “A”.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	37. Provide an explanation of how your company will be patient-friendly, including a commitment to ensure all documentation for patients is in plain language.	Yes
The following responses will be evaluated on a satisfactory/non-satisfactory basis.	38. Provide a description of your customer service support process, such as availability of telephone support line and/or web-based customer service; and inquiry response timeline.	Yes

View 38 More

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Appendix A	Medical Eligibility	No	No
Schedule B	Bidding Sheet	Yes	No
Schedule C	Bidders Information Form	Yes	No
Schedule D	Privacy/Confidentiality Oath	No	No
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