1002421 - Telephone System and Services Support and Maintenance

The main objective of this Statement of Work and Request for Proposal, is to secure a support and maintenance agreement for all CNL’s telecom infrastructure and environment. A support and maintenance agreement that provides CNL with the best possible coverage and most overall value.CNL requires an agreement for the support and maintenance of all hardware, software, licensing, etc. to be simple, straightforward, and clear. One that clearly identifies, shows, and explains all costs, whether it be onetime or recurring (monthly, yearly, etc.). The agreement will provide the most cost effective, simple way to manage and maintain all CNL's telecom environment now and ongoing, from both a technical and administrative perspective, including invoicing.Proponents are expected to provide all options or solutions that they feel will meet these requirements and provide the most value to CNL