General Informaion:
This Advanced Contract Award Notice (ACAN) is a public notice indicating the intent of the City of Ottawa to award of a contract for professional services thereby allowing other suppliers to advise of their interest in bidding by submitting a statement of capabilities prior to the closing date specified herein. If no supplier submits a statement of capabilities by the closing date of this ACAN then the City of Ottawa will proceed with award of contract to the supplier identified in the attached document..
Requirement:
The City of Ottawa, Transit Customer Systems & Planning Service, Customer Service Branch (the “City”) has a requirement for a single contractor to provide professional services to develop Human Resource Strategies for the OC Transpo Client Care 2020 project for the OC Transpo Call Centre.
The Consultant will develop a Human Resources plan to expand and improve the OC Transpo Call Centre, focusing on the employee, and improving their work experience.
The work plan includes:
1. Recruitment Strategy
2. Staffing Strategy Report
3. Employee Satisfaction/ Engagement
4. Employee Career Development Program
5. HRIS: Human Resources Information System
6. Accounting and Finance
Closing Date:
Statement of Capabilities must be submitted to the City by no later than 3:00 PM (local time) on Friday, 06 November 2020. Submissions received after the above due date and time will not be considered.
Inquiries and Addenda:
All inquiries regarding this ACAN are to be directed to the Administrative Authority specified herein. Inquiries must be received in writing via MERX not later than Thursday, 29 October 2020. Should the MERX system not accept the inquiry, bidders may contact the Administrative Authority by email. Both the questions and answers will be distributed to all potential bidders by way of written addendum, published in MERX, without identifying the source(s) of the inquiry. The City is not obligated to respond to an inquiry or question received after this time period has elapsed. The bidder shall not be entitled to rely on any response or interpretation received from the City unless that response or interpretation is provided by the Administrative Authority by way of addendum.
Administrative Authority:
For further information regarding this ACAN please contact:
David Baird, Senior Procurement and Policy Officer
Transportation Client Services Unit
City of Ottawa, Supply Services
Tel.: (613) 809-0569
Email: David.Baird@ottawa.ca