Request for Information No. RFI23-1846
People Screening Measurement Solution
1.0 Introduction
The Canadian Air Transport Security Authority (“CATSA”) is a Crown corporation with headquarters at 99 Bank Street, Ottawa, Ontario, Canada, K1P 6B9. CATSA is responsible for the delivery of consistent, effective and efficient screening of passengers and non-passengers in designated airports. Further information about CATSA can be obtained at www.catsa.gc.ca.
2.0 Background
CATSA is a Crown Corporation funded by parliamentary appropriations and accountable to Parliament through the Minister of Transport. CATSA is responsible for overseeing the delivery of passenger and non-passenger security screening services at all designated airports in Canada. Playing a key role in Canada's air transportation system, CATSA is responsible for the delivery of the following four mandated activities:
- Pre-Board Screening (PBS): The screening of passengers, their carry-on baggage and their belongings prior to their entry to the secure area of an air terminal building;
- Hold Baggage Screening (HBS): The screening of passengers' checked (or hold) baggage for prohibited items such as explosives, prior to it being loaded onto an aircraft.
- Non-Passenger Screening (NPS): The random screening of non-passengers and their belongings, including vehicles, entering restricted areas of the aerodrome at the highest risk airports. These non-passengers include CATSA personnel, screening officers, flight and cabin crews, airline customer service personnel, baggage handlers, vendors and other airport employees.
- Restricted area identity card (RAIC): The system which uses iris and fingerprint biometric identifiers to allow non-passengers access to the restricted areas of airports. The final authority that determines access to the restricted areas of an airport is the airport authority.
CATSA delivers screening services to 81 active airports (with an additional 8 inactive airports) with 297 PBS lines (standard and CATSA Plus), 114 PBS checkpoints, 72 NPS terminal checkpoints, and 125 HBS checkpoints (standard and oversize) across Canada ranging from very small operations only open a few days a week to the likes of the Pearson International Airport (“YYZ”) in Toronto, Ontario which has two terminals each serving more passengers than the Ottawa International Airport. In total, our screening contractors employ approximately 9,000 screening officers across the country.
CATSA is looking for a reliable People Screening Measurement Solution (“Solution”) that is both easy to deploy and, if possible, portable. The Solution will be used to track people through different screening checkpoints and screening zones. CATSA relies heavily on data as a performance metric for effectiveness, efficiency and passenger satisfaction but currently uses manual data collection for many of our person screening metrics.
CATSA is seeking a Solution that can capture data on a range of person screening metrics such as wait times and process times, with real time, historic time, and estimated time reporting capabilities.
The Solution is ideally portable and configurable by the user (CATSA) and should be able to:
- reliably track high volumes of person traffic;
- measure actual wait times in specific screening zones, e.g.:
- general queue;
- entrance to the screening line;
- screening (WTMD or FBS);
- repack;
- elsewhere, as required.
- provide wait time estimates for e.g., the general queue;
- measure process times for a person to move through different screening zones, e.g.:
- divest;
- screening (WTMD or FBS);
- repack;
- overall screening (from divest to repack);
- other stages, as required.
- track screening officer resources for each position at the checkpoint based on either the location (screening officer side of the line) or due to the person not leaving the area and therefore determined to be a resource (i.e. screening officer).
3.0 Request for Information
This is a Request for Information (“RFI”) for a People Screening Measurement Solution. This is neither a call for tender nor a Request for Proposals (“RFP”) and no agreement or contract for the goods and/or services stated herein will be entered into as a result of this RFI.
CATSA is seeking information from the industry regarding People Screening Measurement Solutions, as further described in this RFI.
This RFI should in no manner be construed as a commitment by CATSA. CATSA will not pay for information provided.
Information provided will be treated as commercially confidential. Any comments or concerns expressed by Respondents will not be provided to the other industry Respondents, or considered as part of any eventual procurement process.
CATSA reserves the right to seek clarifications from one or more Respondents of any information provided in response to this RFI whether by telephone, in writing or in person.
4.0 Submission of Questions and Responses; Question Acceptance Deadline and Closing Date
The question acceptance deadline and the closing date are set out in the “Dates” section above. CATSA may extend either or both of such dates.
5.0 Use of MERX
Responses should submitted by MERX Electronic Bid Submission (“EBS”) system at www.merx.com or through email to procurementcontract@catsa.gc.ca.
The largest file that may be submitted to the MERX EBS system is 500MB. There is no limit to the number of files that may be submitted. An e-bid confirmation number will be provided by the MERX EBS system to the applicable bidder upon successful completion of submitting its e-bid documents.
If you have any questions or require additional information regarding MERX EBS System, please visit www.merx.com or contact MERX Customer Support at 1-800-964-MERX (6379).
CATSA may cancel this RFI before the closing date set out above. If the RFI is cancelled for any reason before the closing date, a notice will be posted on MERX advising of the cancellation.
See MERX at http://www.merx.com for details respecting how to access the RFI documents and any costs related thereto.
CATSA does not authorize, or make any representations or warranties in respect of, any postings relating to its procurements found on any other web-based forum.
6.0 Language
Documents may be submitted in either official language of Canada.
