1001 - Service Level Agreement Consultation

The Alberta Municipal Health and Safety Association (AMHSA) is an educational not-for-profit organization that promotes the knowledge of health, safety, and environment in the workplace. Our mission is to guide municipal employers and workers in implementing effective HSE management systems, data-driven prevention campaigns, and to support the effective transfer of knowledge through in-person/virtual instructor-led training and self-paced learning. Our mandate is to provide meaningful health, safety, and environmental training and education programs to our members in a cost-effective manner.

AMHSA has recently become an IACET Accredited Provider (https://iacet.org) and must maintain compliance of our processes against the accreditation standard.

The first step is the creation of a Service Level Agreement (SLA) to match processes and tracking metrics. This SLA will encompass processes across the organization to ensure we are offering a high-level experience to our members. The SLA is a critical document that sets expectation of service (internal and external) levels, issue resolutions, etc. AMHSA does not have internal expertise on the creation of an SLA and will engage a SME to assist as part of this project.