Basic Information

Reference Number

0000139987

Issuing Organization

Art Gallery of Ontario

Owner Organization

Art Gallery of Ontario

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2018-49

Title

VoIP Telecom Infrastructure Upgrade

Source ID

PP.CO.ON.803825.C92897

Agreement Types

Broader Public Sector (BPS)

Canada-European Union Comprehensive Economic and Trade Agreement(CETA)

Canadian Free Trade Agreement (CFTA)

Details

Location

Canada, Ontario

Delivery Point

317 Dundas Street West
Toronto, Ontario
Canada M5T 1G4

Description

RFP 2018-49 – VoIP Telecom Infrastructure Upgrade

Description:
The Art Gallery of Ontario is soliciting proposals for a Voice over Internet Protocol (VoIP) Telecom Infrastructure Upgrade. The AGO seeks to upgrade our telecom infrastructure, namely our phone and voicemail PBX system, which includes our call center and IVR functionality.

The successful proponent will design and implement a detailed plan to meet AGO’s voice requirements. Specific focus will be placed on the following:

On premise, cloud hosted, or hybrid VoIP solution that includes voicemail, call center, and IVR functionality
Considerations for a dedicated line/pipe if required
Options for analog line support for alarm, etc.

The successful proponent will procure and supply all of the necessary hardware, software, licenses, maintenance and warranties for the VoIP solution; install and configure all associated hardware and software; and ensure Quality of Service (QoS) and successful deployment of the VoIP solution. Handsets and speaker phones should be bundled as part of the service fee for warranty and upgrade support. (Note: To reduce cost to the AGO, the proposed solution may use our existing Avaya handsets and speaker phones if the units are compatible with proposed system.)

The successful proponent shall complete the installation of the solution. Respondents should describe how this will be carried out including type of staff used, e.g. in-house staff, outsourced contractors, etc.

The successful proponent will provide training, documentation, and technical assistance to equip the AGO’s team for successful implementation.

The successful proponent will provide maintenance and support for a minimum of one year, with the possibility to extend for up to four additional years.

Conditions for Participation and Requirements to Request to Participate:
Candidates will be agencies or individuals that have thorough proven experience and success.

Preference will be firms or individuals that have demonstrated experience with the following technologies: VOIP, SIP Trunking, on-premise or cloud based solutions and hosted VoIP, Call Center Voice Processing, Unified Communications, and Mobile Device Management.

Candidates must be willing to plan and execute all work in consultation and conjunction with designated AGO Management.

Procurement Method:
Request for Proposals. The AGO reserves the right to negotiate. The AGO may request a Best and Final Offer (BAFO).

Procuring Entity:
Art Gallery of Ontario
317 Dundas Street West
Toronto, Ontario, Canada M5T 1G4

RFP documents are available electronically via MERX in accordance with their fee structure.

This procurement is subject to the Broader Public Sector Procurement Directive and the Canadian Free Trade Agreement (Chapter Five), and may be subject to the Canada-European Union Comprehensive Economic Trade Agreement (Chapter 19).

Dates

Publication

2019/01/02 02:32:19 PM EST

Bid Intent

Not Available

Question Acceptance DeadlineA - Previous Amendment

2019/03/04 05:00:00 PM EST

Questions are submitted online

Closing DateA - Previous Amendment

2019/03/21 12:00:00 PM EDT

Onsite Visit

2019/03/01 02:00:00 PM EST

Contact Information

Dana Silk

dana.silk@ago.ca

Pre-Bidding Events

Event Type

Onsite Visit

Attendance

Recommended

Event dateA - Previous Amendment

2019/03/01 02:00:00 PM EST

Location

Meet inside AGO front entrance (317 Dundas Street West, Toronto, ON, M5T 1G4)

Event Note
See more

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Proposals must be delivered in person or by courier to the AGO Loading Dock in advance of the submission deadline. See RFP document for more information.

Disclaimer The AGO is incorporated under the Art Gallery of Ontario Act, 1966 (the “Act”) and is a transfer payment recipient of the Ministry of Tourism, Culture and Sport of the Province of Ontario. Additional operating support is received from the City of Toronto, the Canada Council of Arts, and generous contributions from AGO members, donors, and private-sector partners. The AGO is a registered charitable organization (#118790401 RR0001).

In addition to posting notices of opportunities here, the AGO will, from time to time, leverage contracts through buying groups such as the Ministry of Government Services and OECM.

More information on those buying groups can be found on their respective websites as follows:

• https://www.doingbusiness.mgs.gov.on.ca/mbs/psb/psb.nsf/English/VOR-3Year-Outlook-en

• https://oecm.ca/oecm-advantage/our-supplier-partners

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